At a Glance
- Tasks: Manage the Electronic Call Monitoring system and support staff in a dynamic healthcare environment.
- Company: Join Care by Us, the largest care company in the UK, transforming the care industry.
- Benefits: Enjoy a fixed-term contract with opportunities for career growth and meaningful work.
- Other info: Be part of an innovative team driving positive change in healthcare.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive team.
- Qualifications: Experience with ECM systems and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Electronic Call Monitoring (ECM) Administrator 12 month Fixed Term Contract - until December 2026
What we offer
We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Administrator at Care by Us every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients' lives and your career.
Job Description
What you’ll do
As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients. We are looking for an ECM Administrator to join us on a full-time basis to contribute to the continued success of the team. The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount of time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
In this role you will be involved in the following:
- Direct responsibility for the management of the ECM system
- Responding to alerts on the system of calls being missed
- Liaising with carers on their attendance and why visits may be late
- Running reports for management
- Providing support to staff members as required
- Adhering to company privacy policies and procedures at all times
Qualifications
What you need
You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.
Additional Information
Why choose us? We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey. Care by Us is an Equal Opportunities Employer and part of the CCH Group.
Call Monitoring Administrator employer: Advantage Healthcare
At Care by Us, we pride ourselves on being a leading provider of healthcare services, offering our employees a dynamic work environment where every day presents new challenges and opportunities for growth. Our commitment to innovation and excellence ensures that you will be part of a team dedicated to making a meaningful impact in the lives of our clients, while enjoying comprehensive training, career advancement prospects, and a supportive culture that values your contributions. Join us in transforming the care industry and experience the security and choice that comes with being part of the largest care company in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Call Monitoring Administrator
✨Tip Number 1
Get to know the company! Research Care by Us and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to ECM systems and healthcare. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Call Monitoring Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ECM Administrator role. Highlight any experience you have with similar systems and your skills in data analysis and report generation. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at Care by Us. Keep it engaging and personal – we love to see your personality come through!
Show Off Your Tech Skills:Since this role involves managing an Electronic Call Monitoring system, make sure to mention your technical proficiency, especially with Microsoft Office. We’re looking for someone who can hit the ground running, so don’t hold back on showcasing your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at Care by Us!
How to prepare for a job interview at Advantage Healthcare
✨Know Your ECM Systems
Make sure you brush up on your knowledge of Electronic Call Monitoring systems. Familiarise yourself with how they work, their benefits, and any challenges you might face. Being able to discuss your previous experience with similar systems will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
As an ECM Administrator, you'll be liaising with carers and management regularly. Prepare examples of how you've effectively communicated in past roles, especially in busy environments. This will demonstrate your ability to handle the demands of the job and keep everyone informed.
✨Be Data Savvy
Since you'll be running reports and analysing data, make sure you can talk about your experience with data analysis and Microsoft Office tools. Bring examples of reports you've generated or insights you've provided in previous roles to showcase your analytical skills.
✨Understand the Company Culture
Research Care by Us and understand their mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of transforming the care industry. This shows that you're not just looking for a job, but a place where you can make a real difference.
