At a Glance
- Tasks: Drive service improvements and support operational teams to enhance client experiences.
- Company: Join CCH, the largest care company in the UK, dedicated to transforming the care industry.
- Benefits: Enjoy 22 days holiday, wellbeing resources, and discounts at over 40 retailers.
- Other info: Dynamic role with opportunities for training and career growth across the organisation.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in service improvement and compliance with strong communication skills.
The predicted salary is between 34200 - 41800 £ per year.
We’re creating brighter days with fresh challenges and exciting opportunities. With a career as a Service Improvement Officer at CCH every day will be different to the next. This is a role that will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients' lives, supporting our operational teams and developing your career.
Job Description
Full time | Permanent
Salary: £32,640
There is an expectation with this role you will be travelling within your region for 2 days a week; however, on occasions due to the needs of the business, this could be more. Therefore, a Full UK driving license is essential with access to a vehicle.
Location: This area roughly covers branches below the M62, including and across to North East Lincolnshire, central areas including Birmingham and the West Midlands down the South West corridor, including Brighton and Bournemouth.
We are seeking a proactive Service Improvement Officer to join our team. You will collaborate closely with internal stakeholders supporting the quality improvements within the operational teams. Your key responsibilities include:
- Ensuring compliance with statutory requirements
- Implementing improvement plans to enhance service delivery
- Providing training and support to branch teams
If you have experience in service improvement and compliance, along with excellent communication skills, you can make a meaningful impact in our organisation.
Qualifications
Previous experience in conducting audits, implementing improvement plans, providing training and support would be advantageous. This role requires a proactive individual with a keen eye for detail and the ability to thrive in a fast-paced environment while ensuring the highest standards of service delivery and regulatory compliance.
Additional Information
What you’ll get
We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.
We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.
We will also offer you:
- 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
- Occupational Maternity Pay & Adoption Pay
- Occupational Paternity Pay
- Death in Service Payment
- Occupational Sick Pay
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey.
CCH Group is an Equal Opportunities Employer.
Service Improvement Officer in Birmingham employer: Advantage Healthcare
CCH is an exceptional employer that prioritises the well-being and development of its Care Assistants in Hertfordshire. With flexible shifts, comprehensive training, and support for mileage, we foster a collaborative work culture that values each team member's contributions. Our commitment to employee growth ensures that you can build a rewarding career while making a meaningful impact in the lives of those you care for.
