At a Glance
- Tasks: Support quality care services and enhance the well-being of individuals in your community.
- Company: Join the largest care company in the UK with a proud history since 2009.
- Benefits: Competitive pay, flexible hours, paid training, and exclusive staff discounts.
- Other info: No experience necessary; we provide training and career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in care assessments and a passion for helping others.
The predicted salary is between 12 - 16 £ per hour.
At CCH Group, we are more than just a care provider. We are a supportive community with a proud history of raising standards in care since 2009. Today, we are the largest care company in the United Kingdom, with more than 260 locations and 14,000 care professionals delivering 1.5 million hours of care every month.
Location: TS23 (Wolviston, Billingham & Cowpen Bewley)
Pay Rate: £12.80 per hour plus mileage
Shifts: 30 Hours Monday to Friday (You must have a Full UK Driving Licence & access to your own vehicle for this role)
Comfort Call (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of TS23. As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care professionals.
Your responsibilities will include:
- Planning – Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker.
- Reviews – Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments.
- Participate – Participate as required in multi‐disciplinary review of service users' needs.
- Shadow – Shadow new care workers in the field to ensure their competence.
- Observation – Carry out the on‐site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.
The successful Quality Officer will be expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office‐based administrative work.
If you're ready to embark on a rewarding journey where every interaction counts, join us in creating a warm and supportive environment with our clients.
Qualifications
What you'll bring to the team?
- Experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user's home or, where required, in other settings such as hospitals or residential/nursing homes.
- Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
- Demonstrates a sincere interest in working with our specific client group.
- Successfully passed DBS screening.
- Patience, compassion & a positive attitude at all times.
- Demonstrate eagerness to engage in vocational training programs, continually enhancing skills and knowledge.
- Display initiative and autonomy.
Additional Information
What's in it for you?
- Enhanced occupational maternity and adoption pay.
- Enhanced occupational paternity pay entitlement.
- Death in Service Payment.
- Benefits and Well‐being Platform.
- 28 days annual leave (pro rata).
- Cycle to work scheme.
- Refer a friend scheme – earn £300 per referral!
- Blue Light Card eligibility – exclusive staff discounts at big brands for you.
- Flexible hours, part and full time available.
- Local work and paid mileage.
- Paid training – online and face to face.
- Self‐development – progression opportunities.
- Access to our in‐house app.
- Work for the largest care company in the UK!
- No experience necessary.
- Book an interview at a time and date to suit you!
Quality Officer in Billingham employer: Advantage Healthcare
At CCH Group, we pride ourselves on being more than just a care provider; we are a supportive community dedicated to raising standards in care. As the largest care company in the UK, we offer our Quality Officers not only competitive pay and flexible working hours but also a wealth of opportunities for personal and professional growth within a nurturing environment. Join us in making a meaningful impact in the lives of those we serve in TS23, where your contributions will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Officer in Billingham
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those already working at CCH Group. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for your interview by practising common questions related to quality care. Think about your experiences and how they align with the role of a Quality Officer. We want to hear your passion for enhancing well-being!
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully assessed needs or worked with care professionals. This is your chance to shine and demonstrate your commitment to quality care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Quality Officer in Billingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Officer role. Highlight your experience with risk assessments and working with service users, as this will show us you understand what we're looking for.
Show Your Passion:We want to see your genuine interest in caring for others. Use your application to express why you’re drawn to this role and how you can contribute to enhancing the well-being of our clients.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Advantage Healthcare
✨Know the Company Inside Out
Before your interview, take some time to research CCH Group. Understand their values, history, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their supportive community.
✨Showcase Your Empathy and Compassion
As a Quality Officer, empathy is key. Prepare examples from your past experiences where you've demonstrated patience and compassion, especially in challenging situations. This will highlight your suitability for the role and resonate with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you had to conduct risk assessments or work collaboratively with care professionals. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role or the company culture. This shows that you're engaged and serious about the position. You might ask about the training opportunities available or how the team collaborates on care plans.
