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For Companies At a Glance
- Tasks: Drive revenue growth and build strong client relationships in the UK grocery sector.
- Company: Join a leading company in the FMCG industry with a focus on innovation.
- Benefits: Flexible home-working, competitive salary, and opportunities for professional development.
- Other info: Collaborative team environment with opportunities for travel and networking.
- Why this job: Be a key player in shaping client strategies and driving impactful results.
- Qualifications: 5+ years in sales or client service within FMCG; strong Excel and presentation skills.
The predicted salary is between 50000 - 65000 £ per year.
Discover an exciting new opportunity with Advantage.
Experience & Background
- 5+ years’ experience in a senior sales, category management, customer marketing, retail trading or client service role within FMCG or grocery retail.
- Strong recent experience within the UK grocery industry is essential, gained either on the supplier or retailer side.
- Experience working within a market research, insight, consultancy or marketing services environment is desirable but not essential.
- Exposure to other retail, digital, wholesale or On-Trade channels is advantageous.
- High proficiency in Microsoft Excel, PowerPoint and Teams.
- Familiarity with Salesforce and modern analytics/AI tools (e.g. Microsoft Copilot, Tableau, ChatGPT) is beneficial but not required.
What Success Looks Like in This Role
- Revenue growth delivered through strong retention, upsell and new client acquisition across a defined portfolio.
- Consistent conversion of insight debriefs and workshops into incremental commercial opportunities.
- High levels of senior client engagement, advocacy and long-term partnership.
- Strong contribution to UK & Ireland business planning and pipeline development.
Key Responsibilities
- Achieve revenue growth goals by maximising client retention and identifying upsell and cross-sell opportunities through robust account planning.
- Proactively identify, develop and win new business opportunities with both existing and prospective clients.
- Build and maintain trusted relationships with senior supplier and retailer stakeholders, ensuring clients gain clear value from Advantage programmes.
- Lead commercially focused client conversations, translating business challenges into compelling proposals in partnership with Commercial and Finance teams.
- Act as a Brand Ambassador for Advantage Group through presentations, workshops, webinars, industry events and professional social channels.
- Co-own UK & Ireland account growth plans and support annual business planning alongside the Client Service Director.
- Provide regular, insight-led client updates and performance reviews, positioning Advantage as a strategic partner.
- Work cross-functionally with Operations, Programme Management and Global teams to deliver scalable, high-quality client solutions.
- Act as a senior contributor within the UK client-facing team, supporting collaboration and best practice.
Capabilities & Skills That Matter
- Strong commercial mindset with experience owning revenue growth or commercial targets.
- Confident influencer at senior stakeholder and executive level.
- Excellent presentation and storytelling skills, both in-person and virtually.
- Strong listening, written and verbal communication skills.
- Solid understanding of market research and insight-led decision making.
- High level of autonomy, resilience and problem-solving capability.
- Collaborative team player with a positive, proactive approach.
Competencies we value
- Outstanding Industry Connectivity: Building thriving relationships within the UK and Ireland grocery industry, particularly FMCG suppliers and retailers.
- Client Leadership: Acting as an advocate for our clients, understanding their needs, and recommending the right solutions.
- Prospecting for Growth: The ability to use prospecting principles, processes, and tools to identify and engage potential supplier and retailer clients.
- Effective Communication: Understanding and applying effective communication concepts, tools, and techniques.
- Insightful Presentations: The ability to present compelling and actionable insights using relevant Advantage data, qualitative insight, and trends.
- Business and Financial Planning: The ability to apply business and financial concepts to make business plans and decisions.
- Entrepreneurial Drive: The ability to take different and creative actions to overcome obstacles that get in the way of reaching goals.
- Strategic Agility: The ability to anticipate future opportunities and trends accurately.
Location & Travel
This is a UK-based, home-working role enabled through remote collaboration tools. Travel is moderate overall but may increase during peak periods, including client meetings, presentations, industry conferences and monthly team sessions.
Senior Client Service Manager, UK employer: Advantage Group
Contact Detail:
Advantage Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Service Manager, UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the UK grocery industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in client service and revenue growth. Use real examples to demonstrate how you've made an impact in previous roles.
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. You’ll want to convey your insights and experiences in a way that resonates with senior stakeholders. Think about how you can turn your past challenges into compelling narratives that showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can contribute to our mission. Plus, applying directly can sometimes give you a leg up in the process. Let’s get you on board!
We think you need these skills to ace Senior Client Service Manager, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Client Service Manager role. Highlight your experience in FMCG or grocery retail, and don’t forget to showcase your skills in client engagement and revenue growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven client success and built strong relationships in your previous roles.
Showcase Your Skills: We love seeing candidates who can demonstrate their proficiency in tools like Microsoft Excel and PowerPoint. If you’ve got experience with Salesforce or analytics tools, make sure to mention that too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Advantage Group
✨Know Your Numbers
Make sure you brush up on your financial acumen and be ready to discuss revenue growth strategies. Given the emphasis on achieving revenue goals, having specific examples of how you've maximised client retention or identified upsell opportunities will really impress.
✨Master the Art of Storytelling
Since excellent presentation skills are crucial, practice telling compelling stories about your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing client engagement and successful projects.
✨Research the Company and Industry
Dive deep into Advantage Group’s values, recent news, and their position in the UK grocery market. Understanding their programmes and how they create value for clients will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare Insightful Questions
Think of thoughtful questions to ask at the end of your interview. This could include inquiries about their approach to client relationships or how they foresee the grocery industry evolving. It shows you're engaged and thinking strategically about the future.