At a Glance
- Tasks: Lead a team of IT support engineers and ensure top-notch service delivery.
- Company: Join Advania, a tech company that values people and innovation.
- Benefits: Competitive salary, hybrid working, and a range of employee benefits.
- Other info: Enjoy a culture of collaboration and continuous improvement with excellent career growth.
- Why this job: Make a real impact by mentoring a dynamic team in a thriving tech environment.
- Qualifications: Experience in team leadership within IT managed services is essential.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Service Desk Team Leader to join our team in Milton Keynes. This role would suit a Team Leader or Service Delivery Manager with experience of working in an IT managed services organisation.
Salary & Benefits
The budgeted salary for this role is between 40,000 and 50,000 a year, depending on experience.
Hybrid working
We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy.
Responsibilities
- Manage and lead a team of IT support engineers, ensuring support tickets are responded to within agreed timeframes.
- Mentor and develop engineers to ensure high quality of service delivery.
What Success Looks Like
- Building effective relationships with team members, customers, and key internal stakeholders.
- Establishing and maintaining regular routines, including team meetings, 1:1s, performance reviews, coaching, and recognition activities.
- Gaining a thorough understanding of service desk performance metrics.
- Identifying and addressing service delivery risks, customer concerns, and operational inefficiencies.
- Improving operational control by managing ticket queues, backlog, workload balancing, escalations, and service desk processes.
- Promoting a culture of accountability, collaboration, customer focus, and continuous improvement across the team.
- Establishing effective communication and collaboration with other teams.
Qualifications & Experience
- Proven experience in a Team Leader or Service Delivery Manager role at an IT Managed Service Provider.
- Experience of managing teams of Technical Engineers.
- A track record of developing and implementing individual performance plans.
- Experience with hiring and interviewing potential employees.
- Experience of working as part of a wider service delivery function.
- Demonstrable understanding of incident, problem, and change management at ITIL foundation level.
- Strong interpersonal skills for working with a range of individuals and providing team mentorship and support.
About Us
We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates. Please do let us know if you’ll need any reasonable adjustments as part of the selection process.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment.
Service Desk Team Leader employer: Advania UK
At Advania, we pride ourselves on being a people-centric tech company that fosters a collaborative and innovative work culture. As an Onsite Engineer in London, you will enjoy competitive salaries, comprehensive benefits, and the opportunity to grow your technical expertise while working closely with senior stakeholders in a dynamic environment. Our commitment to employee development and service excellence makes us an exceptional employer for those seeking meaningful and rewarding careers in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Leader
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Advania UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Advania UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Advania UK!
✨Direct Apply to Advania UK
Let's not forget to apply directly through the Advania UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Team Leader
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Advania UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Advania UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Advania UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
