At a Glance
- Tasks: Provide top-notch technical support and resolve complex issues for clients in London.
- Company: Join Advania, a leading tech company with a focus on teamwork and innovation.
- Benefits: Enjoy a competitive salary, great benefits, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a commitment to diversity and inclusion.
- Why this job: Be the go-to expert, making a real difference in client satisfaction and team success.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 50000 - 60000 € per year.
Position Overview
The Senior Support Services Engineer provides 2nd and some 3rd line technical support to end users at a client location. This senior role is responsible for managing and supporting complex technical activities, including technical solution investigation, resolution, and diagnosis. You will be the most senior engineer onsite and will act as the escalation point for any technical enquiries. The role requires strong communication, analytical ability, and technical proficiency, with an expectation to collaborate effectively within the wider operations team. Engineers must be comfortable working independently or as part of a team and consistently represent Advania with professionalism.
Responsibilities
- Deliver high‑quality onsite support for a prominent client in London.
- Resolve customer incidents, requests, and queries efficiently, escalating when required.
- Manage and prioritise assigned tickets, ensuring adherence to SLA response and resolution targets.
- Perform administrative tasks and contribute to specialist or virtual teams.
- Mentor and support colleagues, promoting knowledge sharing and positive teamwork.
- Troubleshoot applications and systems, escalating to third parties where necessary.
- Maintain strong client relationships and consistently demonstrate excellent customer service.
- Capture and encourage customer feedback.
- Take ownership of tickets and ensure resolution within agreed SLAs, while managing workload effectively.
- Maintain a personal development plan with the Support Services Team Manager.
Qualifications and Experience
Solid experience delivering IT support across several of the following technologies:
- Active Directory / Azure / Entra AD Admin
- Office 365 / M365
- Windows Server (full range)
- Server Virtualisation (Hyper‑V / VMware)
- LAN routing and switching, including Cisco Meraki routers, access points, and firewalls
- VOIP solutions
- Video conferencing technologies
- Mimecast
- Mobile Device Management (Intune MDM)
Nice to Have
- AVD Storage Area Networks knowledge – SAN Admin, iSCSI networking
- ITIL Foundation V3/V4
- Formal IT certifications (AZ‑900, AZ‑104, MCPs)
- MS SharePoint
- CCNA
- WAN technologies (MPLS, VPLS, Internet)
Senior Support Services Engineer employer: Advania UK
Advania is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where collaboration and knowledge sharing are highly valued. Located in the vibrant city of London, this role provides the opportunity to work with cutting-edge technologies while delivering high-quality support to a prominent client, all within a dynamic team environment that encourages professional advancement and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to the role. Brush up on your troubleshooting skills and be ready to showcase your experience with technologies like Active Directory and Office 365.
✨Tip Number 3
Showcase your soft skills! As a Senior Support Services Engineer, communication is key. Be ready to demonstrate how you've effectively collaborated with teams and maintained strong client relationships in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Support Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with the specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Support Services Engineer role. Share your passion for IT support and how you can contribute to our team at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining the StudySmarter team!
How to prepare for a job interview at Advania UK
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Active Directory, Office 365, and server virtualisation. Be ready to discuss your hands-on experience with these tools and how you've used them to solve complex issues.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenging technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical abilities.
✨Demonstrate Strong Communication
As a Senior Support Services Engineer, you'll need to communicate effectively with both clients and team members. Practice explaining technical concepts in simple terms and be ready to discuss how you've built strong client relationships in previous roles.
✨Be Ready to Mentor
Since mentoring is part of the role, think about how you've supported colleagues in the past. Prepare to discuss your approach to knowledge sharing and teamwork, and how you can contribute to a positive team environment.
