At a Glance
- Tasks: Support sales by preparing quotes, processing orders, and managing customer queries.
- Company: Join Advania, a tech company that values people and innovation.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a leading tech company.
- Why this job: Make a real impact on customer relationships and contribute to business success.
- Qualifications: Strong organisational skills, excellent communication, and proficiency in CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
As a Sales Support you will support and work closely with our high performing part of the VAR Business and have a true impact across numerous large customers and provide first class customer service.
Salary
Our salaries are competitive within the market.
Hybrid working
We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy.
If you have any questions after applying, please reach out to our recruitment team.
Responsibilities
- Prepare accurate quotes and process orders.
- Update client data and reports.
- Raise bids and basic configurations.
- Manage the full order lifecycle: raising orders, tracking deliveries, coordinating with distributors, and ensuring timely fulfilment.
- Act as a first point of contact for customer queries when the lead salesperson is unavailable.
- Provide timely updates on order status, stock availability, pricing, and delivery schedules.
- Build strong working relationships with customers, distributors, and vendor partners.
- Handle administrative tasks that allow the salesperson to focus on closing deals and building relationships.
- Liaise with internal teams (finance, logistics, technical services) to ensure smooth execution of customer requirements.
- Track and escalate issues such as backorders, pricing discrepancies, or delivery delays.
Qualifications & Experience
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills and a confident, professional manner.
- High attention to detail, especially when working with pricing, quotes, and order data.
- Proficiency with CRM systems, quoting tools, and Microsoft Office (particularly Excel and Outlook).
- Proactive and resourceful; you anticipate needs before they arise.
- Calm under pressure and comfortable working to tight deadlines.
- Team-oriented with a strong sense of ownership and accountability.
- Driven to support high performance and contribute to revenue success.
About Us
We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
Sales Support (FTC) employer: Advania UK
At Advania, we pride ourselves on being a people-centric tech company that fosters a collaborative and supportive work environment. Our hybrid working policy allows for flexibility, enabling employees to balance their professional and personal lives while contributing to impactful projects with major clients. With a strong focus on employee growth and development, we offer numerous opportunities for advancement within a dynamic team that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support (FTC)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers – it helps you showcase your skills and experiences effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sales Support (FTC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support role. Highlight your organisational skills and experience with CRM systems, as these are key for us. Show how your past experiences align with the responsibilities listed in the job description.
Showcase Your Communication Skills:Since you'll be the first point of contact for customer queries, it's essential to demonstrate your excellent communication skills. Use clear and professional language in your application to reflect this quality. We want to see that you can convey information effectively!
Be Detail-Oriented:Pay close attention to detail when preparing your application. Ensure there are no typos or errors, especially in your quotes and order data examples. This will show us that you have the high attention to detail we’re looking for in a Sales Support role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Advania UK
✨Know Your Stuff
Before the interview, make sure you understand the role of Sales Support and how it fits into the VAR Business. Familiarise yourself with the responsibilities like managing orders and customer queries. This will help you speak confidently about how your skills align with what they need.
✨Showcase Your Organisational Skills
Since strong organisational skills are key for this role, prepare examples from your past experiences where you successfully managed multiple tasks. Be ready to discuss how you prioritised your workload and ensured timely fulfilment of orders.
✨Communicate Clearly
Excellent communication is crucial in this position. Practice articulating your thoughts clearly and professionally. You might even want to role-play common customer scenarios to demonstrate your ability to handle queries effectively.
✨Be Proactive and Resourceful
During the interview, highlight instances where you anticipated needs before they arose. Discuss how you’ve tackled challenges in previous roles, especially under pressure. This will show that you’re not just reactive but also proactive in your approach.
