At a Glance
- Tasks: Assist clients with IT support needs and troubleshoot various systems.
- Company: Join Advania, a leading tech company that values people and innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and customer satisfaction.
- Why this job: Make a real impact by helping clients solve their IT challenges.
- Qualifications: Experience in technical support and excellent communication skills required.
The predicted salary is between 26000 - 29000 £ per year.
We are looking for a Support Services Engineer to join our team in Manchester. This is a varied role where you will have the opportunity to assist a range of clients with their IT support needs. This role would suit an experienced IT support engineer who is looking to develop their career in an expanding IT organisation.
Salary & Benefits
The budgeted salary for this role is between £26,000 and £29,000 per year, depending on experience.
Hybrid working
We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy.
Responsibilities
- Responding appropriately and dealing with queries or complaints in an effective manner
- Taking ownership of incidents or requests allocated to them or their relevant virtual team ticket queue and professionally managing them through to resolution or escalation
- Asking targeted questions and applying accurate troubleshooting
- Contributing fully as an active team member and ensuring personal and team objectives are achieved
- Collaborating with other teams to maintain standards and functionality
- Troubleshooting, maintaining and supporting a wide range of systems
- Ensuring Service level agreements (“SLA’s”) are met
What Success Looks Like
- Achieving and maintaining 95%+ SLA compliance.
- Maintaining a customer satisfaction score of 90%+
- Completing all onboarding and technical training objectives while contributing to the team knowledge base
Qualifications & Experience
- Good experience of providing technical support in a commercial environment
- Excellent communication and interpersonal skills
- Previous experience in joiner, mover and leaver provisioning
- Experience with assigning NTFS and Share permissions
- Experience with mailbox/calendar sharing and permission assignments
The Right Candidate Will Have The Following Technical Experience
- M365
- Azure/Azure AD
- InTune
- Windows Servers (full range)
- Antivirus Products
- Remote access such as AVD/VDI, VPN
Any Formal IT Qualifications Would Be Advantageous. Please note, this role requires the ability for you to obtain CTC clearance (Counter Terrorist Check). For this reason, you will need to have resided in the UK for the last 3 years.
About Us
We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
Support Services Engineer in Manchester employer: Advania UK
At Advania, we pride ourselves on being a forward-thinking employer that values innovation and collaboration. Our hybrid working policy allows for flexibility, ensuring a healthy work-life balance while fostering a culture of continuous learning and professional growth. As a key player in the AI landscape, we offer our employees the unique opportunity to shape the future of technology in the UK, supported by competitive compensation and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Advania UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Advania UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Advania UK!
✨Direct Apply to Advania UK
Let's not forget to apply directly through the Advania UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Services Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Advania UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Advania UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Advania UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
