At a Glance
- Tasks: Lead the internal service desk and manage incidents efficiently.
- Company: Advania-UK, a forward-thinking tech company based in Manchester.
- Benefits: Competitive salary, hybrid working, and opportunities for service improvements.
- Other info: Enjoy a dynamic work environment with a focus on growth and innovation.
- Why this job: Make a real impact by developing teams across the UK and South Africa.
- Qualifications: Experience in service desk management and team leadership skills.
The predicted salary is between 44000 - 48000 £ per year.
Advania-UK is seeking an Internal Service Desk Manager based in Manchester. You will lead the internal service desk, ensuring efficient management of incidents and requests according to SLAs. The role involves developing engineering teams across the UK and South Africa, driving service improvements, and maintaining service desk operations.
Salary is budgeted between £44,000 to £48,000 depending on experience. This position allows for hybrid working, promoting a balance between office presence and remote work.
Hybrid IT Service Desk Leader — UK & SA in Manchester employer: Advania UK
Advania-UK is an excellent employer that values work-life balance through its hybrid working model, allowing employees to thrive both in the office and remotely. With a strong focus on professional development, you will have the opportunity to lead and grow engineering teams across the UK and South Africa, driving meaningful service improvements in a collaborative and supportive work culture. Join us in Manchester, where your contributions will be recognised and rewarded, making a real impact in the IT service landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid IT Service Desk Leader — UK & SA in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Advania-UK on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your incident management skills. We want to show that we can handle SLAs like a champ and lead teams effectively across different regions.
✨Tip Number 3
Showcase your leadership style! Think about examples where you've driven service improvements or developed teams. We need to demonstrate how we can elevate the service desk operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Hybrid IT Service Desk Leader — UK & SA in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hybrid IT Service Desk Leader role. Highlight your experience in managing service desks and leading teams, especially if you've worked in similar environments before.
Showcase Your Leadership Skills:In your cover letter, emphasise your leadership skills and how you've successfully developed teams in the past. We want to see how you can drive service improvements and manage incidents effectively.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Advania UK
✨Know Your SLAs
Familiarise yourself with Service Level Agreements (SLAs) relevant to the role. Be prepared to discuss how you would ensure incidents and requests are managed efficiently within these parameters, showcasing your understanding of service desk operations.
✨Showcase Leadership Skills
As a leader, it's crucial to demonstrate your ability to develop and motivate engineering teams. Think of examples from your past experiences where you've successfully led a team or driven service improvements, and be ready to share these during the interview.
✨Emphasise Hybrid Working Experience
Since this role promotes hybrid working, highlight any previous experience you have in managing teams remotely. Discuss how you maintain communication and productivity in a hybrid environment, as this will show your adaptability and understanding of modern work dynamics.
✨Prepare Questions About Service Improvements
Come prepared with insightful questions about the company's current service desk operations and areas for improvement. This not only shows your interest in the role but also your proactive approach to enhancing service delivery.
