At a Glance
- Tasks: Provide top-notch technical support and resolve complex issues for clients in London.
- Company: Join Advania, a leader in IT support with a focus on teamwork and professionalism.
- Benefits: Enjoy a competitive salary of £50,000–60,000 plus great benefits.
- Other info: Opportunity for personal development and mentoring within a dynamic team.
- Why this job: Be the go-to expert, making a real difference in client relationships and technical solutions.
- Qualifications: Experience in IT support with skills in Active Directory, Office 365, and server virtualisation.
The predicted salary is between 50000 - 60000 € per year.
The Senior Support Services Engineer provides 2nd and some 3rd line technical support to end users at a client location. This senior role is responsible for managing and supporting complex technical activities, including technical solution investigation, resolution, and diagnosis. You will be the most senior engineer onsite and will act as the escalation point for any technical enquiries. The role requires strong communication, analytical ability, and technical proficiency, with an expectation to collaborate effectively within the wider operations team. Engineers must be comfortable working independently or as part of a team and consistently represent Advania with professionalism.
Responsibilities:
- Deliver high‑quality onsite support for a prominent client in London.
- Resolve customer incidents, requests, and queries efficiently, escalating when required.
- Manage and prioritise assigned tickets, ensuring adherence to SLA response and resolution targets.
- Perform administrative tasks and contribute to specialist or virtual teams.
- Mentor and support colleagues, promoting knowledge sharing and positive teamwork.
- Troubleshoot applications and systems, escalating to third parties where necessary.
- Maintain strong client relationships and consistently demonstrate excellent customer service.
- Capture and encourage customer feedback.
- Take ownership of tickets and ensure resolution within agreed SLAs, while managing workload effectively.
- Maintain a personal development plan with the Support Services Team Manager.
Qualifications and Experience:
- Solid experience delivering IT support across several of the following technologies:
- Active Directory / Azure / Entra AD Admin
- Office 365 / M365
- Windows Server (full range)
- Server Virtualisation (Hyper‑V / VMware)
- LAN routing and switching, including Cisco Meraki routers, access points, and firewalls
- VOIP solutions
- Video conferencing technologies
- Mimecast
- Mobile Device Management (Intune MDM)
Nice to Have:
- AVD
- Storage Area Networks knowledge – SAN Admin, iSCSI networking
- ITIL Foundation V3/V4
- Formal IT certifications (AZ‑900, AZ‑104, MCPs)
- MS SharePoint
- CCNA
- WAN technologies (MPLS, VPLS, Internet)
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
Senior Support Services Engineer in London employer: Advania UK
Advania is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive as a Senior Support Services Engineer. With a strong emphasis on professional development, employees benefit from mentoring opportunities and a commitment to knowledge sharing within a collaborative team culture. The competitive salary package, coupled with comprehensive benefits, ensures that our team members are well-supported both personally and professionally, making Advania a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Services Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to the role. Brush up on your knowledge of Active Directory, Office 365, and other relevant technologies. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Senior Support Services Engineer role. We’re always looking for talented individuals, and applying directly helps us see your enthusiasm and commitment!
We think you need these skills to ace Senior Support Services Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Support Services Engineer role. Highlight your experience with the specific technologies mentioned in the job description, like Active Directory and Office 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share examples of how you've resolved complex technical issues and supported clients in the past. We love seeing your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure to demonstrate your strong communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively communicate technical information to non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Advania UK
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Active Directory, Office 365, and server virtualisation. Be ready to discuss your hands-on experience with these tools and how you've used them to solve complex issues.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenging technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical abilities.
✨Demonstrate Strong Communication
As a Senior Support Services Engineer, you'll need to communicate effectively with both clients and team members. Practice explaining technical concepts in simple terms and be ready to discuss how you've built strong client relationships in previous roles.
✨Emphasise Teamwork and Mentorship
This role involves mentoring colleagues and promoting teamwork. Think of examples where you've supported your peers or contributed to a positive team environment. Highlight your ability to work independently while also being a reliable team player.
