Junior Network Infrastructure Engineer, Servers in London

Role OverviewWe are looking for a Junior Infrastructure Engineer to join our MSP Cloudlab team in London, UK on a full-time basis. MSP Cloudlab is our specialist managed services team focused on the delivery, support and continuous improvement of customer infrastructure and private cloud environments. This is an excellent opportunity for someone at the early stages of their infrastructure career who wants to build hands-on experience across enterprise virtualisation, backup, storage, networking, operating systems and security technologies. In this role, you will support the operation, maintenance, troubleshooting and improvement of customer infrastructure and private cloud platforms. ResponsibilitiesAssist with the day-to-day administration and monitoring of customer virtual infrastructure and private cloud environments. Act as an initial point of contact for requests escalated to the infrastructure team, helping to diagnose issues, document work completed and escalate appropriately. Assist with planned maintenance and upgrades across VMware, storage, backup and networking platforms, ensuring all work follows approved change controls and implementation plans. Review infrastructure alerts and maintain accurate technical documentation, support records, knowledge articles and operating procedures. Maintain up-to-date infrastructure asset, warranty and maintenance renewal information. Provide support for infrastructure projects, migrations, deployments and service improvement initiatives under the guidance of senior engineers. Attend data centres or customer sites when required to carry out approved installation, maintenance or troubleshooting tasks. Work collaboratively with colleagues across infrastructure, cloud, service desk, networking, security and project teams. Identify and raise risks, recurring issues and service improvement opportunities with senior engineers. Qualifications and ExperienceFoundational knowledge of IT infrastructure, including servers, storage, IP addressing, TCP/IP and networking principles. relevant training or progress toward a VMware certification would be desirable. Working knowledge of Windows Server and familiarity with Linux operating systems. Awareness of firewall technologies and configuration; Previous experience in an IT support, service desk, infrastructure or technical lab environment would be beneficial. Strong troubleshooting ability, attention to detail and the ability to follow documented processes and change controls. Clear written and verbal communication skills, with confidence engaging professionally by email, phone and in person. Willingness to travel to data centres or customer sites when required. We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment.