At a Glance
- Tasks: Solve technical problems and support colleagues with a customer-first approach.
- Company: Join Advania, a tech company that values people and innovation.
- Benefits: Enjoy a competitive salary of £37,000 and great benefits.
- Other info: Flexible working arrangements and opportunities for personal development await you.
- Why this job: Make a real impact while developing your technical skills in a supportive environment.
- Qualifications: Experience in 2nd line support and strong troubleshooting skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
The opportunity
If you enjoy solving technical problems, building trusted relationships and seeing the impact of your work first-hand, this could be a great next step.
As this is a fully onsite role, you will need to live within a reasonable daily commuting distance of Wool.
As our 2nd Line Onsite Support Engineer, you will be a visible and valued point of contact at our esteemed and exciting client’s site.
You will take ownership of incidents and service requests, support project and change activity, and work with colleagues across Advania to deliver a responsive, high-quality service.
You will have the autonomy to investigate issues through to resolution, share your knowledge and continue developing your technical skills with the support of your manager and wider team.
Salary & Benefits
The budgeted salary for this role is £37,000. Click here for thelist of benefits.
- What you’ll be doing
- Be a trusted onsite contact, responding to colleagues’ queries with professionalism, empathy and a customer-first approach.
- Take ownership of incidents, requests and escalations, managing them through to resolution or a clear handover within agreed service levels.
- Use targeted questions and structured troubleshooting to diagnose and resolve a wide range of hardware, software, network and access issues.
- Balance and prioritise several open tickets, keeping users informed with clear and timely updates.
- Support project work, service improvements and controlled change activity when required.
- Collaborate with technical and operational teams to restore service quickly and maintain consistent standards.
- Capture accurate ticket information, flag client-facing risks and share useful customer feedback.
- Create and improve knowledge articles so that successful solutions can be reused across the team.
- Build positive working relationships with the client, colleagues and escalation teams.
- Take an active role in your own development, supported by regular conversations and a personal development plan.
- Work flexibly within agreed shift and desk-rotation arrangements.
- What you’ll bring
You will have hands-on experience in a 2nd line, deskside or onsite support environment, together with strong troubleshooting skills and a genuine commitment to customer service.
You communicate clearly, stay organised when priorities shift, and take ownership rather than simply passing issues on.
Knowledge across several of the following would be valuable
- Microsoft 365, Exchange and Windows environments
- Microsoft Entra ID (Azure AD) and cloud technologies
- Microsoft productivity applications and endpoint support
- Networking fundamentals and Vo IP
- VMware and SCCM
- Remote support and monitoring tools such as Beyond Trust (Bomgar) and Datto
- It would be a bonus if you know
- Cisco Meraki, Cisco switching or firewalls
- Mobile device support
- WAN technologies, including MPLS, VPLS and internet connectivity
You do not need to tick every box.
If your experience is close and you are curious, customer-focused and ready to grow, we would still like to hear from you.
About Us
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology.
As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment.
If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
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Support Services Engineer in Dorchester employer: Advania UK
At Advania, we pride ourselves on being a people-centric tech company that fosters a collaborative and innovative work culture. As an Onsite Engineer in London, you will enjoy competitive salaries, comprehensive benefits, and the opportunity to grow your technical expertise while working closely with senior stakeholders in a dynamic environment. Our commitment to employee development and service excellence makes us an exceptional employer for those seeking meaningful and rewarding careers in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Engineer in Dorchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Advania UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Advania UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Advania UK!
✨Direct Apply to Advania UK
Let's not forget to apply directly through the Advania UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Services Engineer in Dorchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Advania UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Advania UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Advania UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
