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- Tasks: Deliver tailored Dynamics 365 solutions and ensure client satisfaction through expert consultation.
- Company: Join Advania, a leading tech company focused on empowering people with innovative technology.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for continuous learning and development.
- Why this job: Be part of a dynamic team that values collaboration and innovation in the tech industry.
- Qualifications: Experience with Microsoft Dynamics 365 and strong problem-solving skills are essential.
- Other info: Background checks will be conducted for all offers of employment.
The predicted salary is between 51000 - 65000 £ per year.
About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview: The D365 CRM Consultant is responsible for delivering tailored Dynamics 365 solutions, ensuring successful implementation and client satisfaction through expert consultation, configuration, and ongoing support.
Responsibilities:
- Collaborate with clients to gather requirements, conduct needs analysis, and design tailored Dynamics 365 solutions.
- Configure and customise Dynamics 365 Field Service, Sales, and Customer Service modules to meet client needs.
- Ensure successful data migration and integration with existing systems.
- Provide expert consultation and support throughout the project lifecycle.
- Conduct training sessions and workshops to ensure client teams are proficient in using Dynamics 365 solutions.
- Offer ongoing support and maintenance to address client issues and optimise system performance.
- Maintain high levels of customer satisfaction by providing excellent service and support throughout the project lifecycle.
- Stay updated with the latest developments in Dynamics 365 and related technologies.
- Identify opportunities to enhance existing processes and solutions.
- Share knowledge and best practices with team members to foster a culture of continuous learning.
Qualifications & Experience: The right candidate for this role will have:
- Extensive experience with Microsoft Dynamics 365.
- Experience within Sales and Customer services modules is desirable.
- Proven ability to analyse business requirements and translate them into effective Dynamics 365 solutions.
- Proficiency in configuring and customising Dynamics 365 entities, workflows, business rules, and processes.
- Strong understanding of data management, data migration, and integration concepts.
- Experience with Power Platform, including Power Apps, Power Automate, and Power BI.
- Excellent problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills to effectively interact with clients and team members.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Experience in the Field Service module is desirable but not essential.
Desirable:
- Experience with D365 Customer Insights, including Journeys and Data modules.
- Microsoft certifications in Dynamics 365 (e.g., MB-910, MB-210, MB-280, MB-230, MB-240, PL-200).
- Familiarity with Agile and Scrum methodologies.
- Experience with Azure services and integration tools.
The budgeted salary for this role is between £60,000 to £70,000 per year.
Hybrid working: This hybrid role, with a remote-first emphasis, necessitates being in the office or at a client site for 4 days each month. Each team within our organisation can decide how to implement this policy.
If you have any questions after applying, please reach out to our recruitment team.
Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
D365 CRM Consultant employer: Advania UK
Contact Detail:
Advania UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CRM Consultant
✨Tip Number 1
Familiarise yourself with the latest features and updates in Dynamics 365. This will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Dynamics 365 community. Attend webinars, join forums, or connect on LinkedIn to gain insights and potentially get referrals that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented Dynamics 365 solutions. Be ready to explain your role, the challenges faced, and how you ensured client satisfaction.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've tackled complex issues in previous roles. This will highlight your ability to manage multiple projects and meet deadlines effectively.
We think you need these skills to ace D365 CRM Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the D365 CRM Consultant position. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your extensive experience with Microsoft Dynamics 365, particularly in Sales and Customer Service modules. Provide specific examples of how you've successfully implemented solutions or improved processes in previous roles.
Showcase Technical Skills: Detail your proficiency in configuring and customising Dynamics 365 entities, workflows, and business rules. Mention any experience with Power Platform tools like Power Apps and Power Automate, as well as any relevant Microsoft certifications.
Personalise Your Application: Address your application to the hiring team at Advania and express your enthusiasm for their mission of empowering people through technology. A personal touch can make your application stand out and show your genuine interest in the role.
How to prepare for a job interview at Advania UK
✨Know Your Dynamics 365 Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365, especially the Sales and Customer Service modules. Be prepared to discuss your experience with configuring and customising these modules, as well as any relevant projects you've worked on.
✨Showcase Your Problem-Solving Skills
During the interview, highlight specific examples where you've successfully analysed business requirements and translated them into effective solutions. This will demonstrate your ability to tackle challenges and provide value to clients.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Remember, you'll need to interact with clients and team members regularly.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest developments in Dynamics 365 and related technologies. Being knowledgeable about current trends will not only impress your interviewers but also show your commitment to continuous learning and improvement.
