Customer Solutions Lead - AI

As Customer Solutions Lead, you operate as one of two AI leads for the UK operating within the wider ecosystem of the Advania Group. You will also be an ambassador for Advania's sovereign AI platform, translating business problems into AI solutions, co‑designing with customers, and working with the central Customer Solutions team to architect and deliver outcomes that run on the shared platform. The technology behind the sovereign AI platform is a locally hosted system that supports multiple users and uses NVIDIA AI Enterprise tools. It provides a wide range of AI features and acts as a smart gateway, connecting local large language models (LLMs) with cloud‑based frontier models when needed, and does not depend on larger hyperscaler AI services.

Salary & Benefits

We will offer a competitive base salary for this role, alongside the company benefits.

Hybrid Working

We recognise the benefits of remote and flexible working. We operate a hybrid working policy that allows employees to balance time in the office and from home. Each team decides how to implement this policy.

Responsibilities

• Lead discovery and scoping with enterprise customers to identify high‑value sovereign AI use cases grounded in their business context.
• Co‑create AI solutions with customers, running workshops, proofs‑of‑concept, and design sprints.
• Act as the trusted technical and commercial AI advisor for key accounts in your country.
• Manage customer expectations throughout solution delivery and ensure outcomes are measurable and documented.

Solution Architecture and Delivery

• Design end‑to‑end AI solution architectures built on our sovereign AI platform.
• Translate platform capabilities into client‑ready solutions tailored to vertical or functional contexts.
• Lead or oversee AI engineering and delivery work for country customers, coordinating with central engineering as needed.
• Contribute to and reuse the shared library of accelerators and solution blueprints; feed local insights back to central.
• Ensure all AI solutions adhere to Advania's Trusted AI standards, including data governance, privacy, and model transparency requirements.

Qualifications & Experience

• Experience in solution architecture, AI engineering, or technical consulting role, ideally in an enterprise B2B context.
• Demonstrable experience designing and delivering AI or data solutions for customers (not internal or academic projects).
• Background in NLP/LLM applications, AI-enabled automation, predictive analytics, or knowledge management systems.
• Experience working with cloud AI services such as Azure OpenAI, AWS Bedrock, Google Vertex AI or similar.
• Track record of leading customer workshops and translating business requirements into technical designs.

Nice to Have

• Prior exposure to sovereign cloud, data residency, or regulated‑sector AI deployments.
• Experience in one of Advania's key verticals: public sector, financial services, healthcare, or manufacturing.
• Existing network of enterprise customer relationships in your country market.
• Familiarity with Microsoft Copilot ecosystem, Azure AI Foundry, or similar enterprise AI platforms.
• Familiarity with the NVIDIA AI Enterprise ecosystem, particularly NVIDIA Blueprints and NIMs.
• Knowledge of Nordic or UK data protection regulations such as GDPR, NIS2, DPA 2018 and their implications for AI systems.

Equal Opportunity Statement

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please let us know if you need any reasonable adjustments as part of the selection process. We will carry out background checks, including a criminal record check, for all offers of employment.