Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage daily operations and deliver top-notch customer service.
- Company: A leading tech company in Cardiff with a focus on innovation.
- Benefits: Competitive salary of £39,000, flexible hybrid working, and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Experience in management, strong communication skills, and ability to thrive under pressure.
- Other info: Exciting opportunity for growth in a supportive work environment.
The predicted salary is between 39000 - 39000 £ per year.
A leading tech company based in Cardiff is seeking a Service Desk Lead to manage daily operations and ensure high-quality customer service. This role involves leading a team, developing processes aligned with ITIL, and providing internal ICT support.
Candidates should have experience in a managerial role, strong communication skills, and the ability to work under pressure.
The position offers a budgeted salary of 39,000 GBP per annum and includes a flexible hybrid working policy.
Service Desk Lead - Hybrid ITIL & Incident Manager in Cardiff employer: Advania UK
Contact Detail:
Advania UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Lead - Hybrid ITIL & Incident Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and incident management strategies. We want you to showcase your knowledge and experience, so practice answering common questions related to team leadership and customer service.
✨Tip Number 3
Don’t forget to highlight your soft skills! Strong communication and the ability to work under pressure are key for this role. Share examples from your past experiences that demonstrate these abilities during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Lead - Hybrid ITIL & Incident Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and delivering high-quality customer service. We want to see how your skills align with the ITIL processes and incident management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Lead role. Share specific examples of how you've led teams and improved processes in previous roles.
Show Off Your Communication Skills: Strong communication is key for this role, so make sure your application reflects that. Whether it's your CV or cover letter, keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Advania UK
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Understand the key principles and how they apply to service desk operations. Being able to discuss specific ITIL processes and how you've implemented them in past roles will show that you're the right fit for the Service Desk Lead position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your managerial experience and ability to maintain high-quality customer service under pressure.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role, so practice articulating your thoughts clearly. During the interview, be concise but thorough in your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences.
✨Embrace the Hybrid Work Model
Since the role offers a flexible hybrid working policy, be ready to discuss how you manage remote teams effectively. Share any tools or strategies you've used to ensure productivity and collaboration, as this will highlight your adaptability and understanding of modern work environments.
