At a Glance
- Tasks: Provide 2nd line technical support for software, hardware, and networking on-site.
- Company: Join Advania UK, a dynamic tech company in Milton Ernest.
- Benefits: Gain industry-recognised certifications and develop customer-facing skills.
- Other info: Opportunity to work closely with a dedicated customer and grow your career.
- Why this job: Make a real difference by solving technical issues for clients every day.
- Qualifications: Experience in Windows and networking support is preferred.
The predicted salary is between 35000 - 45000 £ per year.
Advania UK in Milton Ernest, Bedford, is seeking an onsite Support Engineer to provide 2nd line technical support on a client site, covering software, hardware and networking.
You will be dedicated to a single customer and work to develop onsite customer-facing skills.
The role involves owning tickets end-to-end, guiding users through solutions with a wider team, meeting SLAs, assisting with installations, and pursuing industry-recognised certifications.
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We think you need these skills to ace Onsite 2nd-Line Support Engineer: Windows & Networking in Bedford
2nd Line Technical Support
Windows Support
Networking Skills
Customer-Facing Skills
Ticket Management
SLA Management
Installation Assistance
