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- Tasks: Support customers and partners by answering calls and resolving tickets.
- Company: Join Advania, a leading tech company focused on empowering people through innovative technology.
- Benefits: Enjoy a remote-first hybrid work environment with full training and career development opportunities.
- Why this job: This role offers a chance to grow in IT while making a real impact in customer support.
- Qualifications: Ideal candidates are IT literate, with a degree or certifications, and customer service experience.
- Other info: Shift work includes 2 days on, 2 nights on, followed by 4 days off.
About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: Your role as a 1st line Support Engineer will support existing support teams in contacting direct customers and channel partners. This is a shift role, working 2 x day shifts 08:00-20:00 followed by 2 x night shifts 20:00-08:00 followed by 4 days off. You will need to be eligible for SC clearance to meet the minimum requirements for this role which means that you will need to have lived continuously in the UK for the past 5 years. Your responsibilities: As a 1st Line Support Engineer you will be responsible for answering first line phone calls and responding to tickets for support within agreed SLAs. This will include ticket logging, monitoring alerts, undertaking first line fixes, directing calls to 2nd and 3rd line support as required. Qualifications and requirements: We're looking for somebody who is IT literate e.g. you will have an IT-related degree or diploma, are perhaps seeking to switch your career to IT and have done some certifications towards that in any area. Ideally you will have foundational knowledge of support/customer services working in any kind of role which was customer-facing. We'll provide full training with career development plans to progress into 2nd/3rd line unified communication roles. This is a great opportunity for a positive, motivated and ambitious individual. This is a remote-first hybrid role. See here Hybrid Working – Advania UK for details about our hybrid workstyle. #LI-Hybrid Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form
1st Line Unified Communications Engineer employer: Advania UK
Contact Detail:
Advania UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Unified Communications Engineer
✨Tip Number 1
Familiarize yourself with Microsoft products, especially Azure and Microsoft 365. Understanding these platforms will not only help you in the role but also show us that you're genuinely interested in our work.
✨Tip Number 2
Since this is a customer-facing role, practice your communication skills. Being able to explain technical issues in simple terms will set you apart from other candidates.
✨Tip Number 3
Research common first-line support issues and solutions. Having a good grasp of typical problems and how to resolve them will demonstrate your proactive approach to the role.
✨Tip Number 4
Be prepared to discuss your availability for shift work during the interview. Showing flexibility and understanding of the shift pattern will highlight your commitment to the role.
We think you need these skills to ace 1st Line Unified Communications Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a 1st Line Support Engineer. Highlight any relevant experience you have in customer service or IT support in your application.
Tailor Your CV: Customize your CV to reflect your IT literacy and any certifications you have. Emphasize your customer-facing experience and how it relates to the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying to Advania. Mention your interest in technology and how you align with their values of empowering people through tech.
Check Eligibility for SC Clearance: Ensure you meet the eligibility requirements for SC clearance, particularly the residency requirement in the UK for the past 5 years. Mention this in your application if applicable.
How to prepare for a job interview at Advania UK
✨Understand the Role
Make sure you have a clear understanding of what a 1st Line Support Engineer does. Familiarize yourself with the responsibilities, such as answering calls, logging tickets, and providing first line fixes. This will help you answer questions confidently.
✨Showcase Your IT Knowledge
Since the role requires IT literacy, be prepared to discuss your educational background or any certifications you've obtained. Highlight any relevant experience, even if it's from customer-facing roles, to demonstrate your foundational knowledge.
✨Prepare for Shift Work Questions
As this position involves shift work, be ready to discuss your availability and how you manage work-life balance during shifts. Showing that you can adapt to this schedule will be crucial.
✨Emphasize Customer Service Skills
Since the role is customer-facing, prepare examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and ability to resolve issues efficiently.
