At a Glance
- Tasks: Lead technical teams, manage escalations, and enhance service standards.
- Company: Join Advania, a leading tech company focused on people and innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a supportive team with a commitment to diversity and inclusion.
- Why this job: Make a real impact in tech while mentoring others and solving complex challenges.
- Qualifications: Advanced Azure experience and strong communication skills required.
The predicted salary is between 65000 - 70000 £ per year.
- Technical Lead
- Position Overview
As a Technical Lead , you'll provide technicalescalationforthe relevant virtual team’s technology focus, contributing to improving standards, service evolution, and knowledge enhancement of those within the team.
This can includeescalationtickets; change requests or projects depending on the requirements ofany of our customers.
- Salary & Benefits
- The budgeted salary for this role is between
£65,000 and £70,000 a year , depending on experience.
Hybrid working
We recognise the benefits that remote and flexible working brings.
We operate a hybrid working policy that allows our employees to balance time in the office and time from home.
Each team within our organisation can decide how to implement this policy.
Responsibilities
- Delivery of high-quality onsite and remote support on a range of technical incidents and problems across the customers estate
- Take ownership of tickets escalated and/or complexticketsassigned to you and manage them through to resolution within SLA.
- Collaborate with internal and customer teams to maintain standards and functionality.
- Attend customer’s UK based offices from time to time depending on service requirements.
- Contribute to client and internal Technical Design Architect discussions and table solutions where appropriate.
- Troubleshooting and maintaining a wide range of customer IT systems
- Ability to handle Major Incidents
- Vendor management where required.
- Clear timeous stakeholder engagement at all levels across both Advania and customer
- End to end Change Management in compliance with customer change process
- Initiate, update, approve and maintain knowledge articles.
- Involvement in problem management to identify root cause analysis.
- Comfortable to work with minimal supervision and with team members that are located remotely.
- Individual task queue management, ensuring that SLAs are met; time to respond and time to resolve.
- Accurate time booking against support and project tasks.
- Work closely with shared and customer teams to share knowledge, support, and mentor colleagues as part of a positive workplace.
- Utilise excellent customer service skills andensure that customer is always kept up to date with progress.
- Security first approach to all customer activity and stay up to date and compliant with Advania security policies and practices.
- Report potential client facing risks as soon as possible.
- Previous experience with Malicious Incidents and the remediation steps that may be required.
- Mentoring and guiding junior team members on complex ticket
- Participate in customer projects and new service onboarding where appropriate.
- What Success Looks Like
- Maintain positive customer feedback around delivery and stakeholder engagement.
- Adherence to telephone etiquette and Advania as well as customer process requirements
- Diligence in ticket management (daily client facing updates, correct status, escalation)
- Ticket quality score 95%
- TTF & TTR score 95%. Close a minimum of 2 tasks per day.
- 100%-time capture.
- 80% work utilisation per day
Qualifications & Experience
- Proven track record operating in Azure at an advanced level
- Experience with Azure deployments using Infrastructure as Code (Terraform and Bicep)
- Excellent written and verbal communication and interpersonal skills
- Use initiative and creativity to solve more challenging issues.
- Microsoft Certifications;
- AZ-104, AZ-204, AZ-300, AZ-301, AZ-305, AZ-400, AZ-500, AI-102 or SC-100
Experience and knowledge in several of the technologies detailed below.
- Azure
- Azure Entra, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL
- Server Infrastructure
- HP & Dell, Microsoft Server OS through to 2019, VMWare, and AD related aspects of Intune, server rebuilds.
- Azure ARC support
- Backup technologies
- VEAAM, Azure Backup, Backup Exec, MABS
- Active Directory
- DHCP, DNS, Replication, AD sync, GPO, Clustering, DFS
About Us
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology.
As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment.
If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
- #LI-Hybrid
- #J-18808-Ljbffr
Technical Lead Managed Services · London, United Kingdom · employer: Advania Group
At Advania, we pride ourselves on being an excellent employer, offering a dynamic work culture that values flexibility and innovation. Our hybrid working policy allows you to balance your professional and personal life while working in a collaborative environment with opportunities for growth and development in the tech sector. As a leading Microsoft partner, we provide our employees with the chance to engage in meaningful projects that drive sustainable value through technology, all within the vibrant city of London.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead Managed Services · London, United Kingdom ·
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Advania Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Advania Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Advania Group!
✨Direct Apply to Advania Group
Let's not forget to apply directly through the Advania Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Lead Managed Services · London, United Kingdom ·
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Advania Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Advania Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Advania Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
