Technical Lead Position Overview As a Technical Lead , you'll provide technicalescalationforthe relevant virtual team’s technology focus, contributing to improving standards, service evolution, and knowledge enhancement of those within the team.This can includeescalationtickets; change requests or projects depending on the requirements ofany of our customers. Salary time to respond and time to resolve. Accurate time booking against support and project tasks. Work closely with shared and customer teams to share knowledge, support, and mentor colleagues as part of a positive workplace. Utilise excellent customer service skills andensure that customer is always kept up to date with progress. Security first approach to all customer activity and stay up to date and compliant with Advania security policies and practices. Report potential client facing risks as soon as possible. Previous experience with Malicious Incidents and the remediation steps that may be required. Mentoring and guiding junior team members on complex ticket Participate in customer projects and new service onboarding where appropriate. What Success Looks Like Maintain positive customer feedback around delivery and stakeholder engagement. Adherence to telephone etiquette and Advania as well as customer process requirements Diligence in ticket management (daily client facing updates, correct status, escalation) Ticket quality score 95% TTF AZ-104, AZ-204, AZ-300, AZ-301, AZ-305, AZ-400, AZ-500, AI-102 or SC-100 Experience and knowledge in several of the technologies detailed below. Azure Azure Entra, ASR, IAAS, PAAS, Subscriptions
Technical Lead employer: Advania Group
Advania is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a focus on employee growth, you will have access to professional development opportunities and a competitive compensation package, including hybrid working arrangements that promote work-life balance. Join us to be part of a forward-thinking team dedicated to driving impactful results and delivering exceptional value to our clients.
