At a Glance
- Tasks: Provide top-notch technical support and resolve complex issues for clients in London.
- Company: Join Advania, a leading tech company that values people and innovation.
- Benefits: Enjoy a competitive salary, great benefits, and opportunities for personal development.
- Other info: Be part of a supportive team with a focus on career growth and collaboration.
- Why this job: Make a real impact by solving technical challenges and mentoring others.
- Qualifications: Experience in IT support with knowledge of various technologies is essential.
The predicted salary is between 50000 - 60000 € per year.
The Senior Support Services Engineer provides 2nd and some 3rd line technical support to end users at a client location. This is a senior role that is responsible for managing and supporting complex technical activities including technical solution investigation, resolution and diagnosis. The engineer will act as the escalation point for any technical enquiries and collaborate effectively with the wider operations team, representing Advania with professionalism and technical proficiency.
Budgeted salary for this role is £50,000-£60,000 per annum plus benefits.
Responsibilities
- Deliver high‑quality onsite support for a prominent client in London.
- Resolve customer incidents, requests and queries efficiently, escalating when required.
- Manage and prioritise assigned tickets, ensuring adherence to SLA response and resolution targets.
- Perform administrative tasks and contribute to specialist or virtual teams.
- Mentor and support colleagues, promoting knowledge sharing and positive teamwork.
- Troubleshoot applications and systems, escalating to third parties where necessary.
- Maintain strong client relationships and consistently demonstrate excellent customer service.
- Capture and encourage customer feedback.
- Maintain a personal development plan with the Support Services Team Manager.
- Take ownership of tickets and ensure they are resolved within the agreed SLAs, while managing your workload effectively.
Qualifications and Experience
Experience delivering IT support across several of the following technologies: Active Directory / Azure / Entra AD Admin, Office 365 / M365, Windows Server (full range), Server Virtualisation (Hyper‑V / VMware), LAN routing and switching, including Cisco Meraki routers, access points, and firewalls, VOIP solutions, Video conferencing technologies, Mimecast, Mobile Device Management (Intune MDM).
Nice to Have
- AVD
- Storage Area Networks knowledge – SAN Admin, iSCSI networking
- ITIL Foundation V3/V4
- Formal IT certifications (AZ‑900, AZ‑104, MCPs)
- MS SharePoint
- CCNA
- WAN technologies (MPLS, VPLS, Internet)
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
Senior Support Services Engineer Managed Services · London, United Kingdom · employer: Advania Company
Advania is an exceptional employer that prioritises the well-being and professional growth of its employees. Located in London, this role offers a dynamic work culture where collaboration and knowledge sharing are encouraged, alongside competitive benefits and a budgeted salary of £50,000-£60,000 per annum. With a strong focus on empowering individuals through technology, Advania provides ample opportunities for career advancement and skill development in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Services Engineer Managed Services · London, United Kingdom ·
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your skills align with their needs. We recommend practising common interview questions and even doing mock interviews with friends to boost your confidence.
✨Tip Number 3
Showcase your technical skills! If you’ve got experience with technologies like Active Directory or Azure, make sure to highlight that in conversations. We want to see you demonstrate your expertise and how you can solve real problems for potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Senior Support Services Engineer Managed Services · London, United Kingdom ·
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Support Services Engineer role. Highlight your experience with the specific technologies mentioned in the job description, like Active Directory and Office 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience and how you embody our values at Advania.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Advania Company
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Active Directory, Office 365, and server virtualisation. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting scenarios you've faced.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to manage and prioritise tickets effectively.
✨Demonstrate Team Spirit
Since mentoring and teamwork are key aspects of this role, think of instances where you've supported colleagues or contributed to a team project. Be ready to discuss how you promote knowledge sharing and maintain strong client relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or how they measure success in the support services department. This shows you're genuinely interested and engaged.
