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- Tasks: Lead a team of 5 Support Analysts to resolve technical queries.
- Company: Join a global leader in technology providing integrated trading solutions.
- Benefits: Enjoy remote work options and the chance to grow in a dynamic environment.
- Why this job: Be part of a supportive culture that values mentorship and professional development.
- Qualifications: Experience in technical support leadership is essential.
- Other info: Office-based in Hungerford for 3 days, with 2 days remote.
The predicted salary is between 36000 - 60000 £ per year.
Advancing People Recruitment Specialists are now recruiting for a Technical Support, Team Lead to work for a worldwide, market leading Technology Company who have an office in Hungerford, Berkshire. We are looking for an experienced Technical Support Leader who can coach, train, develop and mentor a team of 5 Support Analysts, the Support Department plays a crucial role in assisting customers with technical queries and issues related to our client\’s payment solutions. Our client provides specialist software, services and support to deliver fully integrated trading and business management solutions. With a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. As a HR Business Partner you will have global reach with offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. If successful, this role is office based in Hungerford, Berkshire 3 days a week, remote 2 days. This role will also give someone the opportunity to work for a huge Private Equity backed Software Company (SaaS) Key Responsibilities: Leadership:As the leader of the payments support function, you will lead a team of payments technicians aimed at delivering payment services to clients. Onboarding New Customers: Manage the process of onboarding the initial application, provisioning, setup, and integration of payment solutions, ensuring a smooth and efficient i…
Technical Support Team Leader employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Team Leader
✨Tip Number 1
Familiarise yourself with the specific payment solutions and software that the company offers. Understanding their products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially any instances where you've successfully coached or developed a team. Be ready to share specific examples of how you've improved team performance.
✨Tip Number 3
Research the company's culture and values, as well as their approach to customer service. This knowledge will help you align your answers during discussions and show that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've handled technical queries in the past. Being able to articulate your thought process will be crucial in demonstrating your capability for this role.
We think you need these skills to ace Technical Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and leadership. Emphasise any previous roles where you coached or mentored a team, as this is crucial for the Technical Support Team Leader position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully led teams and resolved technical issues, showcasing your problem-solving skills.
Highlight Relevant Skills: Focus on key skills such as communication, team management, and technical expertise in payment solutions. Use bullet points to make these stand out, ensuring they align with the job description provided by the company.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a leadership role in technical support.
How to prepare for a job interview at Advancing People
✨Showcase Your Leadership Skills
As a Technical Support Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific situations where your guidance led to improved performance or customer satisfaction.
✨Understand the Product Inside Out
Familiarise yourself with the payment solutions and software that the company offers. Being able to discuss the technical aspects confidently will show your potential employer that you're not only a leader but also technically proficient. This knowledge will help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer issues. Think of past experiences where you resolved complex technical queries and be ready to explain your thought process and the outcome.
✨Emphasise Your Customer-Centric Approach
Since the role involves assisting customers with technical queries, it's important to convey your commitment to customer service. Share examples of how you've prioritised customer needs in previous roles and how you plan to instil this value within your team.
