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For Companies At a Glance
- Tasks: Be the go-to support for customers setting up payment systems and troubleshooting issues.
- Company: Join a leading global tech company providing integrated trading solutions.
- Benefits: Enjoy a hybrid work model with 3 days in-office and 2 days remote, plus bonuses.
- Why this job: Gain valuable experience in a dynamic environment while helping clients succeed.
- Qualifications: Strong interpersonal skills and experience with payment systems or POS integrations preferred.
- Other info: This is a full-time permanent role with a competitive salary of £28,000.
The predicted salary is between 24000 - 32000 £ per year.
Job Description
Advancing People Recruitment Specialists are now recruiting for a Support Analyst to work for a worldwide, market leading Technology Company who have an office in Hungerford, Berkshire.
We are looking for an experienced Support Analyst who will be the first line of support for customers, assisting with the initial setup of their payment systems and providing ongoing support to ensure smooth operation.
Our client provides specialist software, services and support to deliver fully integrated trading and business management solutions. With a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. As a HR Business Partner you will have global reach with offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.
If successful, this role is office based in Hungerford, Berkshire 3 days a week, remote 2 days.
This role will also give someone the opportunity to work for a huge Private Equity backed Software Company (SaaS)
Key Responsibilities:
- Onboarding New Customers: Assist new clients with the initial application, provisioning, setup, and integration of payment solutions, ensuring a smooth and efficient implementation of payment services.
- Provide Ongoing Support: Offer technical assistance to customers regarding payment processing and device issues, ensuring that all queries are resolved promptly and professionally.
- Case Management: Prioritize and manage support cases using the a ticketing system, ensuring accurate tracking and timely resolution.
- Problem Resolution: Investigate and resolve technical issues related to payment processing, ensuring minimal disruption to customer operations.
- Payment System Troubleshooting: Work with customers to identify and resolve issues with payment terminals, card reader devices, and POS integrations.
Person Specification:
- Strong interpersonal skills and the ability to build positive relationships with customers
- A keen eye for detail, ensuring accuracy and precision when handling payments-related issues
- Excellent problem-solving skills with the ability to troubleshoot technical payment-related issues effectively
- Experience with payment processing systems or POS integrations is highly desirable
- Experience with relational databases (e.g., SQL) is a plus
- Ability to multitask, prioritize, and manage multiple cases efficiently
- Strong customer service orientation with a proactive approach to resolving issues
This is a full-time permanent position offering an attractive annual salary of £28,000 + Bonus & Benefits
Advancing People – Recruitment Sales Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Support Analyst employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with the specific payment processing systems and POS integrations mentioned in the job description. Having a solid understanding of these technologies will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common troubleshooting scenarios related to payment systems. Being able to demonstrate your analytical thinking and technical prowess can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Since the role requires strong interpersonal skills, think of specific examples where you've successfully resolved customer issues or built positive relationships.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Support Analyst. Focus on your skills in customer service, problem-solving, and any experience with payment processing systems or POS integrations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and your ability to build positive relationships with customers. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Technical Skills: Emphasise your familiarity with ticketing systems and relational databases like SQL. If you have experience troubleshooting payment systems, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Advancing People
✨Know Your Payment Systems
Familiarise yourself with various payment processing systems and POS integrations. Being able to discuss your experience or knowledge in this area will show that you're prepared and understand the technical aspects of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Highlighting your problem-solving abilities will reassure the interviewer that you can handle the challenges that may arise in this position.
✨Showcase Your Interpersonal Skills
Since this role involves a lot of customer interaction, be ready to discuss how you've built positive relationships with clients in previous roles. Good interpersonal skills are crucial for providing excellent support.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a hypothetical issue. Practising these types of questions can help you articulate your thought process and demonstrate your analytical skills effectively.
