Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage daily operations, schedule works, and support engineers in a dynamic environment.
- Company: Join a friendly, established business in Marston Moretaine, known for its caring culture.
- Benefits: Enjoy 23 days holiday, potential remote work, and a supportive team atmosphere.
- Why this job: Be part of a growing company where your skills make a real impact on customer satisfaction.
- Qualifications: Experience in operations administration, excellent communication skills, and CRM knowledge required.
- Other info: Office-based role with a modern workspace and a salary between £28,000 - £31,000.
The predicted salary is between 24000 - 28000 £ per year.
Do you have operations administration experience, including scheduling? Are you looking for a long-term permanent role working for a friendly and caring business? Do you drive and live locally to Marston Moretaine, Bedfordshire? If so, our established and reputable client is keen to hear from you!
The Role: This varied and hands-on role will involve managing the day-to-day operational activities of company engineers - carrying out installations, servicing and maintenance at their clients' premises. The role requires an organised and flexible approach within a growing local business. You will be able to work using your own initiative, utilising your strong administrative and communication skills.
- Dealing with customers over the phone or via email to schedule works and pre-planned maintenance
- Management of CRM / customer database software
- Processing invoices to clients following works
- Maintaining and updating CRM database
- Liaising with customers and company engineers
- On-boarding new clients and maintenance contracts admin
- Directing customer queries or sales enquiries to relevant company staff as required
- Arranging emergency response callouts to client's premises
- Responding to emails and general administrative support
The Person: Experience in operations administration - ideally to include scheduling. Excellent communication and customer service skills. Experience of working with CRM / client database. Knowledge of processing orders and invoices. Microsoft applications: Outlook, Word, Excel. Experience of using Xero beneficial but not essential. Experience in technical/service sector an advantage. Great multi-tasking and organisational skills. Able to manage relationships with colleagues and clients. Good at decision making and problem solving skills. Efficient time management, driven and resilient. A team player!
You will be working in our client's modern open plan office in Marston Moretaine Monday - Friday, 8:30am - 5:00pm, with 23 days holiday plus bank holidays and you will be treated as a valued member of the team. This is an office-based role with potential to work 1 day per week from home. The salary available for this permanent operations administrator role will be £28,000 - £31,000. If you have the experience our client is looking for, Apply Now or contact Dominic Quirke at Advancing People directly, in complete confidence.
Advancing People - The Recruitment Specialist. Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Operations Administrator employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Familiarise yourself with the specific operations and services offered by the company. Understanding their business model and how they manage their engineers will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your experience with CRM systems in conversations. Be ready to discuss how you've used these tools to improve efficiency or customer satisfaction in previous roles, as this is a key part of the job.
✨Tip Number 3
Prepare examples of how you've successfully managed scheduling and multi-tasking in past positions. This will showcase your organisational skills and ability to handle the varied tasks required in this role.
✨Tip Number 4
Since communication is crucial for this position, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, such as dealing with customer queries or coordinating with engineers.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your operations administration experience, especially any scheduling tasks you've handled. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer service experience. Mention specific examples of how you've successfully managed operational tasks in previous roles.
Highlight Relevant Skills: In your application, emphasise your proficiency with CRM software and Microsoft applications like Outlook, Word, and Excel. If you have experience with Xero, be sure to mention it as well.
Show Enthusiasm for the Role: Express your interest in working for a friendly and caring business. Let them know why you're excited about the opportunity to contribute to their team and how you can add value to their operations.
How to prepare for a job interview at Advancing People
✨Showcase Your Scheduling Skills
Since the role involves managing schedules, be prepared to discuss your experience with scheduling tasks and how you prioritise them. Share specific examples of how you've successfully managed multiple schedules in the past.
✨Demonstrate Strong Communication Abilities
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've effectively communicated with customers and colleagues in previous roles.
✨Familiarise Yourself with CRM Software
As the job requires managing a CRM database, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any CRM software, be sure to mention it during the interview.
✨Emphasise Your Organisational Skills
This role demands strong organisational skills. Prepare to discuss how you keep track of tasks and manage your time effectively. Consider sharing a situation where your organisational skills led to a successful outcome.
