Advancing People is seeking a Polish-speaking Customer Service Team Leader for a hybrid role with 2 days in Nottingham and 3 days remote. You will manage the Customer Service team, coach staff, and drive improvements to service procedures to maximise order conversion and KPI attainment.
The role requires fluent Polish and English, strong communication skills, and expertise in MS Excel; you will oversee SLAs, stakeholder relationships, and staff development.
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Polish-Speaking Customer Service Team Lead (Hybrid | Remote) in Nottingham employer: Advancing People
Join a dynamic and rapidly expanding VC-backed tech company that is revolutionising the insurance industry with AI-driven solutions. As a Claims Operations Team Lead, you will benefit from a flexible remote working environment, competitive salary, and performance-based bonuses, all while being part of a culture that prioritises employee growth and innovation. This is an exceptional opportunity to lead a talented team in a high-growth setting, where your contributions will be recognised and rewarded.
