At a Glance
- Tasks: Lead a dynamic Customer Service team, ensuring top-notch service and maximising sales conversions.
- Company: Join a leading international company with a vibrant culture and growth opportunities.
- Benefits: Enjoy a competitive salary, attractive benefits, and flexible remote working options.
- Other info: Full training provided, with genuine career progression in a supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and developing your leadership skills.
- Qualifications: Fluent in Italian or Spanish, with strong communication and team management skills.
Advancing People Multilingual are now recruiting for an Italian or Spanish Speaking Customer Service Team Leader on a hybrid basis for a leading International company - 2 days per week in Nottingham.
As an Italian or Spanish Speaking Customer Service Team Leader you will be managing the activities of the Customer Service team to ensure the highest levels of customer service are attained and sales order book conversion is maximised, while consistently achieving departmental and company KPIs.
The Role:
- This person will implement, manage and drive improvement to customer service procedures & policies.
- They will supervise, coach and mentor members of their Customer Service team and develop strong relationships with key and strategic customers.
- Within the Customer Service team and cross functionally, they will lead and develop continuous improvement initiatives to enhance the customer experience and sales order book conversion, as well as establishing internal and external Service Level Agreements and appropriate performance metrics.
More Detail:
- Order Book Management: Work with all internal (credit control, sales managers, warehouses etc.) and external stakeholders to ensure the order book is always up to date and accurate, and that orders are shipped and invoiced as soon as possible within the correct timeframes.
- Customer Relationship Management: Actively develop good working relationships with Key account contacts to ensure positive ongoing partnerships.
- All Aspects of Staff Management: Day to day operational management of the Customer Service Team to ensure the Customer Experience is of the best standard possible. Ensure ongoing high morale, engagement and commitment within the team.
- Reporting: Compiles, collates and reviews a wide range of reports and feedback on a regular basis and uses this information as the basis for strategic review of both current statuses and long term improvement.
The Person:
- Fluent in Spanish or Italian.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Applications, especially Microsoft Excel.
- Ability to multi-task in a fast paced environment.
- Excellent problem solving abilities.
- Diplomacy and ability to manage conflicts.
- Able to direct and motivate a team.
- Strong influencing and negotiating skills.
- Training, coaching, influencing & people development skills.
- Assign and oversee daily Customer Services activities and projects.
- Oversee the training of all new hires within the Customer Services team.
- Manage Customer queries, issues or escalations with tact, empathy and professionalism.
- Ability to appraise Customer Service team and implement and manage Customer Service staff performance plans.
- Previous experience in hands on management of a Customer Services team and/or Customer Experience team.
- Experience in developing Customer Service team members.
- Experience of managing and delivering to SLAs.
This is a permanent offering an annual salary of £32,000 + attractive company benefits and genuine career progression. Full training and support is provided with this role. The role offers flexibility to work from home / remote working. 2 days office based in Nottingham City Centre, 3 days remote each week.
If you are a fluent in Italian or Spanish speaker, with the ability to commute to Nottingham - APPLY NOW for a swift interview!!!
Advancing People Multilingual - The Recruitment Specialist
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Customer Service Team Leader - Italian or Spanish in Nottingham employer: Advancing People
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader - Italian or Spanish in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Advancing People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Advancing People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader - Italian or Spanish in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Advancing People:Your cover letter is your chance to shine! Tell us why you want to work at Advancing People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Advancing People!
How to prepare for a job interview at Advancing People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
