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- Tasks: Provide top-notch customer service to Spanish-speaking clients via phone, chat, and email.
- Company: Join a dynamic recruitment specialist with a focus on multilingual talent.
- Benefits: Enjoy a competitive salary, flexible remote work, and great company perks.
- Why this job: Make a difference by helping customers while working in a supportive team environment.
- Qualifications: Fluent in Spanish with strong communication and teamwork skills.
- Other info: Hybrid role with 2 days in the office and 3 days remote each week.
The predicted salary is between 24000 - 33600 £ per year.
Advancing People Multilingual - Recruitment Specialists are now recruiting for a Spanish Speaking Customer Service Advisor / Account Coordinator on a hybrid basis.
As a Spanish Speaking Account Coordinator / Customer Service Advisor, it will be your responsibility to work with customers, primarily those based in the Italian and Spanish speaking region and covering the Spanish speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Deliver high quality customer service
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
Person Specification:
- Fluent in Spanish
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive 'can do' attitude
This is a full time Permanent position offering an annual salary of £24,000 + attractive company benefits.
The role offers flexibility to work from home / Remote working: 2 days office based in Nottingham City Centre, 3 days remote each week.
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Customer Service Advisor - Spanish in Nottingham employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Spanish in Nottingham
✨Tip Number 1
Get to know the company! Research Advancing People Multilingual and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Spanish! Since this role requires fluency, brush up on your language skills. Try having mock conversations or role-playing customer service scenarios to boost your confidence and fluency.
✨Tip Number 3
Prepare for common interview questions. Think about how you would handle specific customer service situations and be ready to share examples from your past experiences. This will demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your progress. Plus, you’ll get updates straight from the source!
We think you need these skills to ace Customer Service Advisor - Spanish in Nottingham
Some tips for your application 🫡
Show Off Your Spanish Skills: Since this role is all about helping Spanish-speaking customers, make sure to highlight your fluency in Spanish. Use it in your application where relevant, and don’t shy away from showcasing any experience you have in customer service roles.
Tailor Your Application: We want to see how you fit into our team! Make sure to customise your CV and cover letter to reflect the skills and experiences that match the job description. Mention your strong customer focus and any relevant computer skills you possess.
Keep It Professional Yet Friendly: When writing your application, strike a balance between professionalism and a friendly tone. We’re looking for someone with a positive 'can do' attitude, so let that shine through in your writing!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Advancing People
✨Brush Up on Your Spanish
Since this role requires fluency in Spanish, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in Spanish to boost your confidence.
✨Know the Company and Its Values
Research Advancing People Multilingual and understand their mission and values. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges and how you would handle them. Be ready to share specific examples from your past experiences that demonstrate your problem-solving skills and customer focus.
✨Show Off Your Tech Skills
Since good computer skills are essential for this role, be prepared to discuss your experience with various customer service tools and software. Highlight any relevant tech skills that could make you a valuable asset to their team.
