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- Tasks: Manage insurance complaints from start to finish, ensuring successful outcomes.
- Company: Join a VC-backed tech company revolutionising the insurance claims process with AI.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with autonomy and the chance to shape processes.
- Why this job: Take ownership in a high-growth environment and make a real impact.
- Qualifications: Proven experience in insurance complaints across various sectors.
The predicted salary is between 35000 - 45000 £ per year.
Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process claims in record time. Our client has raised $16M+, and already manages claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.
As a Complaints Specialist, you will be responsible for managing complaints end to end, from first notification through to a successful outcome. To be considered for this role, you must have proven insurance complaints experience within at least one of the following sectors:
- Automotive
- Property
- Travel
- Gadget/Warranty
- Pet
This role is ideal for:
- An experienced complaints specialist who wants real ownership in a high-growth environment
- A senior insurance claims handler ready to specialise and build a function from scratch
The Role:
- Own your specialist function end to end with high autonomy
- Investigate, build cases, and drive outcomes across the claims portfolio
- Develop and improve processes, templates, and workflows as the function scales
- Coach claims handlers on identifying relevant opportunities at the point of claim
- Track and report on performance metrics for your function
Complaints Specialist - Insurance - Fully Remote in Norfolk employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist - Insurance - Fully Remote in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in complaints or claims. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for virtual interviews by practising common questions related to complaints handling. Think about specific examples from your experience that showcase your skills in managing complaints effectively.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a document that highlights your achievements in complaints management. This can be a great conversation starter during interviews and shows you're serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Complaints Specialist role. Plus, it’s a great way to show your enthusiasm for joining a tech-savvy company in the insurance space.
We think you need these skills to ace Complaints Specialist - Insurance - Fully Remote in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Complaints Specialist. Highlight your relevant experience in insurance complaints, especially in sectors like Automotive or Property. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm and a clear understanding of our mission.
Showcase Your Problem-Solving Skills: As a Complaints Specialist, you'll need to demonstrate your ability to manage complaints effectively. In your application, share specific examples of how you've resolved issues in the past. We want to know how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Advancing People
✨Know Your Stuff
Make sure you brush up on your insurance complaints knowledge, especially in the sectors mentioned like Automotive, Property, and Travel. Be ready to discuss specific cases you've handled and how you resolved them. This shows you’re not just familiar with the role but have real experience to back it up.
✨Showcase Your Problem-Solving Skills
As a Complaints Specialist, you'll need to demonstrate your ability to investigate and build cases effectively. Prepare examples of how you've tackled complex complaints in the past, focusing on your thought process and the outcomes. This will highlight your analytical skills and your approach to driving successful resolutions.
✨Emphasise Autonomy and Ownership
This role offers high autonomy, so be prepared to discuss how you've taken ownership of your work in previous positions. Share instances where you’ve developed processes or improved workflows, as this aligns perfectly with what they’re looking for in a candidate who can build a function from scratch.
✨Metrics Matter
Since tracking performance metrics is part of the job, come equipped with examples of how you've used data to inform your decisions in past roles. Discuss any tools or methods you’ve employed to measure success and how you’ve used that information to improve your performance or that of your team.