At a Glance
- Tasks: Redesign claims handling processes and lead a dynamic team in a tech-driven environment.
- Company: VC-backed tech company revolutionising the insurance industry with AI.
- Benefits: Competitive salary, equity options, and attractive company benefits.
- Other info: Exciting growth opportunities in a fast-paced startup culture.
- Why this job: Join a mission to transform claims processing and make a real impact.
- Qualifications: 6+ years of claims experience and strong leadership skills.
The predicted salary is between 150000 - 150000 £ per year.
Advancing People - Recruitment Specialists are now recruiting for a Head of Claims to join a VC Backed Tech company who are using AI to help insurers process claims. Our client has raised $16M+, and already manages claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.
As Head of Claims, it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle. This role is for someone ambitious enough to believe the industry can operate radically better than it does today.
Roles & Responsibilities- Redesign workflows, escalation structures, QA systems, and claims governance
- Identify operational bottlenecks and eliminate unnecessary complexity
- Partner with product and engineering teams to automate and improve workflows using AI
- Define claims handling standards across auto, property, liability, travel, renters, and other products
- Own governance for complex, high-risk, litigated, or precedent-setting claims
- Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers
- Raise the technical bar across the organization
- Create coaching systems, calibration frameworks, and technical training
- Act as the senior claims expert in customer and partner meetings
- Support launches, audits, escalations, and strategic insurer discussions
- 6+ years of claims experience
- Deep technical claims expertise across auto, property, and liability
- Experience working in a startup or a scale-up is advantageous
- Previously managed Team Leads and Claims Managers
- Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks
- Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes
This is a full-time permanent position offering an annual salary of up to £150,000 + 15% + Equity as well as very attractive company benefits.
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Head of Claims employer: Advancing People
Join a dynamic VC-backed tech company at the forefront of revolutionising claims processing through AI. As an employer, we offer a vibrant work culture that fosters innovation and collaboration, alongside competitive salaries, equity options, and comprehensive benefits. With a strong focus on employee growth and development, you will have the opportunity to shape the future of claims handling while working closely with industry leaders in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they use AI in claims processing. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Claims. Highlight your achievements in redesigning workflows and managing teams, as these are key to impressing the hiring managers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Claims
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Claims. Highlight your experience in claims management, especially in areas like fraud prevention and litigation handling. We want to see how your skills align with our ambitious goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about redesigning claims processes and how your background makes you the perfect fit for this role. Let us know why you believe the industry can do better!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it’s improving workflows or leading a team, we want to see concrete examples of how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Advancing People
✨Know Your Claims Inside Out
Make sure you brush up on your claims knowledge, especially in auto, property, and liability. Be ready to discuss specific examples of how you've tackled complex claims or improved workflows in your previous roles.
✨Showcase Your Leadership Skills
As a Head of Claims, you'll be leading teams and driving change. Prepare to share your experiences in managing teams, developing talent, and implementing coaching systems. Highlight any successes you've had in raising the technical bar within your organisation.
✨Understand the Tech Side
Since this role involves working closely with product and engineering teams, it’s crucial to demonstrate your understanding of how AI can enhance claims processing. Think about how you've used technology to streamline operations in the past and be ready to discuss these insights.
✨Prepare for Strategic Discussions
You'll be acting as a senior claims expert in meetings with customers and partners. Practice articulating your vision for transforming claims handling and be prepared to discuss how you would approach governance for high-risk claims and compliance requirements.
