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- Tasks: Manage insurance complaints from start to finish, driving outcomes and improving processes.
- Company: Join a VC-backed tech company revolutionising insurance claims with AI.
- Benefits: Competitive salary, bonus, equity, and flexible remote work.
- Other info: Work remotely from anywhere in the UK or Ireland with excellent career growth opportunities.
- Why this job: Take ownership in a high-growth environment and make a real impact.
- Qualifications: 2+ years in insurance complaints; strong organisational and data-driven decision-making skills.
The predicted salary is between 45000 - 55000 £ per year.
Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process claims in record time. Our client has raised $16M+ and already manages claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.
As a Complaints Specialist, you will be responsible for managing complaints end to end, from first notification through to a successful outcome. To be considered for this role, you must have proven insurance complaints experience within at least one of the following sectors:
- Automotive
- Property
- Travel
- Gadget/Warranty
- Pet
This role is ideal for:
- An experienced complaints specialist who wants real ownership in a high-growth environment
- A senior insurance claims handler ready to specialise and build a function from scratch
The Role:
- Own your specialist function end to end with high autonomy
- Investigate, build cases, and drive outcomes across the claims portfolio
- Develop and improve processes, templates, and workflows as the function scales
- Coach claims handlers on identifying relevant opportunities at the point of claim
- Track and report on performance metrics for your function
- Attend client meetings as a domain expert in your specialism
- Maintain accurate records for audit, compliance, and client reporting
The Person:
- Based anywhere within the UK or Ireland with work authorisation
- At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance
- Strong organisation and ability to prioritise independently
- Comfortable using data to make decisions
- Team-oriented, hardworking, and ambitious
- Experience leading, mentoring, or coaching others is beneficial
- Startup or high-growth experience is a plus
This is a full-time permanent fully remote position offering an annual salary of £45,000 - £55,000 + 15% Bonus + Equity as well as very attractive company benefits. The role offers full flexibility to work from home / remote working 5 days a week (100% of the time).
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Complaints Specialist - Insurance - Fully Remote in England employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist - Insurance - Fully Remote in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Complaints Specialist role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of complaints handling in the insurance sector. Be ready to share specific examples of how you've successfully managed complaints in the past, especially in areas like automotive or property.
✨Tip Number 3
Show off your data skills! Since this role involves using data to drive decisions, be prepared to discuss how you've used metrics in your previous roles to improve processes or outcomes. It’ll show you’re not just a complaints specialist, but a strategic thinker too.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to get noticed by our recruitment team!
We think you need these skills to ace Complaints Specialist - Insurance - Fully Remote in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Complaints Specialist. Highlight your experience in handling insurance complaints and any relevant sectors you've worked in, like Automotive or Property. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our high-growth environment. Don’t forget to mention any experience you have in coaching or mentoring others, as that’s a big plus for us.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Did you improve a process or achieve a successful outcome for a complaint? We love numbers, so if you can quantify your success, even better!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can't wait to hear from you!
How to prepare for a job interview at Advancing People
✨Know Your Stuff
Make sure you brush up on your insurance complaints knowledge, especially in the sectors mentioned like Automotive or Property. Be ready to discuss specific cases you've handled and how you resolved them. This shows you're not just familiar with the role but have real experience to back it up.
✨Showcase Your Autonomy
Since this role offers high autonomy, be prepared to talk about times when you've taken ownership of a project or complaint from start to finish. Highlight your ability to work independently and make decisions based on data, as this will resonate well with the company's growth mindset.
✨Be a Team Player
Even though you'll be working remotely, it's crucial to demonstrate your team-oriented attitude. Share examples of how you've collaborated with others, mentored colleagues, or contributed to a positive team environment. This will show that you can thrive in a startup culture.
✨Prepare Questions
Have a few thoughtful questions ready for the interviewers. Ask about their growth plans, how they measure success in the complaints function, or what challenges they foresee. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.