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- Tasks: Lead a team of multilingual advisors while providing top-notch customer service to German-speaking clients.
- Company: Advancing People Multilingual is a dynamic recruitment specialist focused on diverse talent.
- Benefits: Enjoy a competitive salary, flexible remote work options, and attractive company perks.
- Why this job: Join a supportive team culture where your leadership can make a real impact in customer satisfaction.
- Qualifications: Fluency in German and strong customer service or managerial experience are essential.
- Other info: This is a full-time permanent role with only one office day required each week.
The predicted salary is between 34600 - 34600 £ per year.
Advancing People Multilingual – Recruitment Specialists are now recruiting for a German Speaking Customer Service Team Leader for their client based in Bedford, Bedfordshire. As a German Speaking Customer Service Team Leader it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner whilst leading a team of Multilingual speaking Advisors. Roles & Responsibilities: Lead, support and develop a team of Customer Service Advisors Adopt and implement best practice Effective delivery of high levels of service to new and existing customers Provide comprehensive guidance, information and resolution to enquiries and requests from Internal and external customers. Attend company events Be able to prioritise work in an efficient and effective mannerPerson Specification: Fluent in German Managerial or strong Customer Service experience Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive attitudeThis is a full time Permanent position offering an annual salary of £34,600 + attractive company benefits. The Successful candidate will need to be office based 1 day a week, there is flexibility to work remotely/work from home 4 days a week APPLY NOW Advancing People Multilingual – Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency
Customer Service Team Leader - German Speaking employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader - German Speaking
✨Tip Number 1
Familiarise yourself with the specific customer service practices and expectations in the German-speaking market. Understanding cultural nuances can help you stand out as a candidate who is not only fluent in the language but also in the customer service approach that resonates with German customers.
✨Tip Number 2
Highlight any previous experience leading teams, especially in a multilingual environment. Be prepared to discuss your leadership style and how you've successfully developed team members in past roles during the interview process.
✨Tip Number 3
Prepare examples of how you've handled challenging customer service situations, particularly those involving German-speaking clients. This will demonstrate your problem-solving skills and ability to maintain high service levels under pressure.
✨Tip Number 4
Engage with the company on social media or attend any public events they may host. This shows your genuine interest in the role and gives you a chance to network with current employees, which could provide valuable insights into the company culture and expectations.
We think you need these skills to ace Customer Service Team Leader - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any managerial roles you've held. Emphasise your fluency in German and any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Mention specific examples of how you've successfully led teams or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on your communication skills and ability to work as part of a team. Provide examples of how you've effectively resolved customer enquiries and supported your colleagues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Advancing People
✨Showcase Your Language Skills
Since the role requires fluency in German, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in German, so practice speaking clearly and confidently.
✨Highlight Leadership Experience
As a Customer Service Team Leader, you'll need to lead a team effectively. Share specific examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Prepare for Customer Scenarios
Expect questions that assess your problem-solving abilities in customer service situations. Prepare by thinking of challenging scenarios you've faced and how you handled them, focusing on your approach to providing excellent service.
✨Demonstrate a Positive Attitude
A positive attitude is crucial in customer service roles. During the interview, convey enthusiasm for the position and the company. Show that you are adaptable and ready to tackle challenges with a smile.
