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- Tasks: Help customers in German and French via phone and email, ensuring top-notch service.
- Company: Join a dynamic recruitment specialist focused on multilingual talent.
- Benefits: Enjoy a competitive salary of £29,000 and flexible remote work options.
- Why this job: Be part of a supportive team that values innovation and problem-solving skills.
- Qualifications: Fluent in German and French with prior customer service experience required.
- Other info: This is a full-time permanent role based in Bedford.
Advancing People Multilingual – Recruitment Specialists are Recruiting for a German & French Speaking Customer Advisor for their client based in Bedford, Bedfordshire As a German & French Speaking Customer Advisor it will be your responsibility to work with Customers based in the German speaking region. Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner. Main Responsibilities Accurately & professionally manage inbound calls Deal with web enquiries in a prompt manor Generate as well as manage responses back to customers/consumers via Letters, Telephone & Email. General administrative duties. Taking receipt of returned product and managing the product through to investigation and closure of the issue. To carry out translations as required.Person Specification Fluent in German & French Previous experience working in a customer service environment Strong customer focus and professional approach Excellent communication skills, both oral and written Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions Ability to learn new systems and processes Good computer skills Positive "can do" attitudeThis is a full-time Permanent position offering an annual salary of £29,000 + attractive company benefits! This role offers flexibility to work from home / Work Remotely. Successful Applicant will need to be in Bedford once a month for Team days. Apply now! Advancing People Multilingual – Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency
Customer Service Advisor - German & French Speaking employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - German & French Speaking
✨Tip Number 1
Make sure to highlight your bilingual skills in German and French during the interview. Practice common customer service scenarios in both languages to demonstrate your fluency and ability to handle inquiries effectively.
✨Tip Number 2
Familiarize yourself with the company’s products and services before the interview. This will not only show your interest but also help you answer questions more confidently and provide better insights into how you can assist customers.
✨Tip Number 3
Prepare examples from your previous customer service experience that showcase your problem-solving skills and ability to handle difficult situations. Be ready to discuss how you resolved issues and maintained customer satisfaction.
✨Tip Number 4
Since this role offers flexibility to work from home, be prepared to discuss your home office setup and how you manage your time effectively. Highlight any previous remote work experience to reassure them of your capability to thrive in a remote environment.
We think you need these skills to ace Customer Service Advisor - German & French Speaking
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, especially the importance of fluency in German and French.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly any roles where you used German and French. Emphasize your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your language skills. Mention specific examples of how you've successfully handled customer inquiries in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your language skills shine through in both German and French.
How to prepare for a job interview at Advancing People
✨Showcase Your Language Skills
Since the role requires fluency in both German and French, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your comfort level.
✨Highlight Customer Service Experience
Discuss your previous experience in customer service roles. Provide specific examples of how you handled customer inquiries, resolved issues, and maintained a professional demeanor under pressure.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of situations where you had to use innovation and good judgment to resolve customer issues, and be ready to share those stories.
✨Demonstrate a Positive Attitude
A 'can do' attitude is essential for this role. Convey enthusiasm for the position and the company during the interview. Share examples of how your positive outlook has helped you succeed in past roles.
