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- Tasks: Provide top-notch customer service to French-speaking clients via phone and email.
- Company: Join Advancing People, a leading multilingual recruitment specialist dedicated to inclusivity.
- Benefits: Enjoy remote work flexibility and an annual salary of £25,000 with attractive perks.
- Why this job: Be part of a supportive team while making a real impact in customer satisfaction.
- Qualifications: Fluency in French and English, strong communication skills, and a positive attitude required.
- Other info: Monthly commute to St. Neots, Cambridge is needed for this remote role.
Advancing People – Multilingual Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client on a remote basis.
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
As a French Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the French speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
Receive incoming calls
Deliver high quality customer service
Assist with new customer\’s enquiries
Process orders received via the telephone, fax, e-mail or internet
Be proactive in the area of Customer retentionPerson Specification:
Fluent in French & English
Strong customer focus and professional approach
Excellent communication skills, both oral and written
Ability to work effectively as part of a team
Good computer skills
Positive \”can do\” attitudeThis is a full time permanent position offering an annual salary of £25,000 + attractive company benefits
This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month.
Apply now!
Advancing People – Multilingual Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency
Remote working/work at home options are available for this role.
Customer Service Advisor - French Speaking - Remote employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - French Speaking - Remote
✨Tip Number 1
Brush up on your customer service skills! Since this role requires you to provide excellent service, think about examples from your past experiences where you've successfully handled customer queries or complaints. Be ready to discuss these during any interviews.
✨Tip Number 2
Familiarise yourself with common customer service software and tools. Knowing how to navigate platforms like CRM systems can give you an edge, as it shows you're prepared to hit the ground running in a remote environment.
✨Tip Number 3
Practice your language skills! Since fluency in both French and English is crucial, consider engaging in conversations or role-playing scenarios in both languages to ensure you're comfortable communicating effectively with clients.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Understanding their approach to customer service and how they engage with clients can help you tailor your responses and demonstrate that you're a great fit for their team.
We think you need these skills to ace Customer Service Advisor - French Speaking - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you used French and English. Emphasise your communication skills and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both French and English. Mention specific examples of how you've provided excellent service in the past.
Highlight Relevant Skills: In your application, clearly outline your strong customer focus, teamwork abilities, and computer skills. Use bullet points for clarity and ensure you match these skills with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Advancing People
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency by answering questions in both languages.
✨Showcase Your Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to discuss specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Familiarise Yourself with Remote Work Tools
As this is a remote position, it's important to be comfortable with various communication and collaboration tools. Mention any relevant software or platforms you’ve used in past roles to show you're tech-savvy.
✨Prepare Questions for the Interviewer
Demonstrate your interest in the role by preparing thoughtful questions about the company culture, team dynamics, and expectations for the position. This shows that you are engaged and serious about the opportunity.
