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- Tasks: Provide top-notch customer service to French-speaking clients via phone and email.
- Company: Join Advancing People, a leading multilingual recruitment specialist dedicated to diverse talent.
- Benefits: Enjoy remote work flexibility and a competitive salary of £25,000 with great perks.
- Why this job: Be part of a supportive team that values communication and customer satisfaction.
- Qualifications: Fluency in French and English, strong communication skills, and a positive attitude required.
- Other info: Monthly commute to St.Neots, Cambridge needed; perfect for those seeking a dynamic work environment.
The predicted salary is between 20000 - 30000 £ per year.
Advancing People – Multilingual Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client on a remote basis. As a French Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the French speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Receive incoming calls Deliver high quality customer service Assist with new customer\’s enquiries Process orders received via the telephone, fax, e-mail or internet Be proactive in the area of Customer retentionPerson Specification: Fluent in French & English Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive \”can do\” attitudeThis is a full time permanent position offering an annual salary of £25,000 + attractive company benefits This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month. Apply now! Advancing People – Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency
Customer Service Advisor - French Speaking - Remote employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - French Speaking - Remote
✨Tip Number 1
Brush up on your French and English communication skills. Since you'll be dealing with clients from both language backgrounds, being able to switch seamlessly between the two will show your fluency and professionalism.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various enquiries or complaints in both languages, as this will prepare you for real-life situations during the job.
✨Tip Number 3
Highlight your ability to work remotely. Since this is a remote position, emphasise any previous experience you have in working from home, showcasing your self-discipline and time management skills.
✨Tip Number 4
Demonstrate a positive attitude during any interactions. A 'can do' mindset is essential for customer service roles, so be ready to convey your enthusiasm and willingness to help during interviews or discussions.
We think you need these skills to ace Customer Service Advisor - French Speaking - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you used both French and English. Emphasise your communication skills and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both languages. Mention specific examples of how you've handled customer enquiries in the past.
Highlight Relevant Skills: In your application, clearly outline your computer skills and any experience with remote work. Mention your 'can do' attitude and how it has positively impacted your previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your application reflects professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Advancing People
✨Showcase Your Language Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in French, so practice speaking clearly and confidently in both languages.
✨Highlight Customer Service Experience
Emphasise any previous experience you have in customer service roles. Share specific examples of how you've handled customer enquiries, resolved issues, or contributed to customer retention. This will show that you understand the importance of excellent service.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses for questions like how you would handle an unhappy customer or a complex enquiry. This will help you demonstrate your problem-solving skills and proactive attitude.
✨Research the Company
Familiarise yourself with Advancing People and their client’s values, mission, and services. Understanding their approach to customer service will allow you to tailor your answers and show that you're genuinely interested in the position.
