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- Tasks: Provide top-notch customer service to Dutch-speaking clients via phone and email.
- Company: Advancing People is a leading multilingual recruitment specialist focused on diverse talent.
- Benefits: Enjoy remote work flexibility, a competitive salary of £25,000, and attractive company perks.
- Why this job: Join a supportive team, enhance your communication skills, and make a real impact in customer service.
- Qualifications: Fluency in Dutch and English, strong customer focus, and excellent communication skills required.
- Other info: Monthly commute to St.Neots, Cambridge for team meetings.
The predicted salary is between 20000 - 30000 £ per year.
Advancing People – Multilingual Recruitment Specialists are now recruiting for a Dutch Speaking Customer Service Advisor for their client on a remote basis. As a Dutch Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the Dutch speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Receive incoming calls Deliver high quality customer service Assist with new customer\’s enquiries Process orders received via the telephone, fax, e-mail or internet Be proactive in the area of Customer retentionPerson Specification: Fluent in Dutch & English Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive \”can do\” attitudeThis is a full time permanent position offering an annual salary of £25,000 + attractive company benefits This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month. Apply now! Advancing People – Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency
Customer Service Advisor - Dutch Speaking - Remote employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Dutch Speaking - Remote
✨Tip Number 1
Make sure to highlight your fluency in both Dutch and English during any conversations you have with us. Being bilingual is a key requirement for this role, so emphasising your language skills can set you apart from other candidates.
✨Tip Number 2
Demonstrate your customer service experience by sharing specific examples of how you've handled challenging situations in the past. This will show us that you have the right mindset and skills to provide excellent service to our clients.
✨Tip Number 3
Familiarise yourself with common customer service tools and software, as well as the types of enquiries you might encounter. This knowledge will help you feel more confident during any discussions with us about the role.
✨Tip Number 4
Show your enthusiasm for remote work and your ability to manage your time effectively. Since this is a remote position, we want to see that you can thrive in a home office environment while maintaining productivity.
We think you need these skills to ace Customer Service Advisor - Dutch Speaking - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you used Dutch and English. Emphasise your communication skills and any relevant achievements that demonstrate your ability to provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your fluency in Dutch and English, your strong customer focus, and your positive attitude. Use examples from your past experiences to illustrate how you meet the requirements.
Showcase Relevant Skills: In your application, highlight your computer skills and any experience with remote work. Mention your ability to work as part of a team, even in a virtual environment, and your proactive approach to customer retention.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Advancing People
✨Brush Up on Your Language Skills
Since the role requires fluency in both Dutch and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language proficiency during the interview by discussing your experiences or even role-playing customer service scenarios.
✨Showcase Your Customer Service Experience
Be ready to share specific examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues effectively or went above and beyond for a customer, as this will show your strong customer focus.
✨Familiarise Yourself with Remote Work Tools
As this is a remote position, it's important to be comfortable with various communication and collaboration tools. Mention any experience you have with software like Zoom, Slack, or CRM systems, as this will demonstrate your readiness for remote work.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the customer service department to engage the interviewer and gather valuable insights.
