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- Tasks: Provide top-notch customer service via phone and email while processing orders.
- Company: Join an expanding international client known for its commitment to customer satisfaction.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days remote, plus attractive perks.
- Why this job: This role offers growth opportunities and a chance to make a real impact in customer relations.
- Qualifications: Strong customer focus, excellent communication skills, and a positive attitude are essential.
- Other info: Full-time position with a salary of £25,000 and a supportive team environment.
The predicted salary is between 20000 - 30000 £ per year.
Do you have customer service experience, with the ability to work in St Neots 3 days per week and 2 days per week from home? Working on a hybrid basis. If so, our expanding International client is keen to hear from you! As a permanent Customer Service Administrator it will be your responsibility to work with clients, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. This varied role will also offer genuine opportunities to progress within the organisation.
Roles & Responsibilities:
- Receive incoming calls
- Deliver high quality customer service
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
The Person:
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive "can do" attitude
This is a full time permanent position offering an annual basic salary of £25,000 + attractive company benefits. This is a remote / Work from home hybrid position. If successful you would need to commute to St Neots Cambridge 3 times a week. Monday - Friday, 37.5 hours a week.
Apply now!
Customer Service Advisor employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their customer service philosophy and the products they offer will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling customer enquiries via phone, being articulate and clear in your speech will be crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues. Being able to discuss these situations will highlight your capability to handle challenges effectively.
✨Tip Number 4
Emphasise your adaptability to hybrid working. Since the role requires both in-office and remote work, be prepared to discuss how you manage your time and maintain productivity in different environments.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience. Include specific examples of how you've provided excellent service and resolved customer issues, as this will resonate with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and positive attitude. Mention your ability to work in a hybrid environment and your enthusiasm for the opportunity to progress within the organisation.
Highlight Relevant Skills: In your application, emphasise your strong customer focus, teamwork abilities, and computer skills. Use bullet points to make these stand out, ensuring they align with the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Advancing People
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved issues or went above and beyond for a customer, as this will demonstrate your capability to excel in the role.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios with a friend to build confidence in your verbal and written communication.
✨Emphasise Your Teamwork Abilities
The role requires effective collaboration with colleagues, so be ready to share examples of how you've worked well in a team. Discuss any challenges faced and how you contributed to overcoming them, showcasing your ability to support and uplift your teammates.
✨Prepare for Hybrid Work Questions
As this position involves both in-office and remote work, think about how you manage your time and productivity in a hybrid environment. Be ready to discuss your strategies for staying organised and maintaining communication with your team while working from home.
