At a Glance
- Tasks: Manage insurance complaints from start to finish, driving outcomes and improving processes.
- Company: Join a VC-backed tech company revolutionising insurance claims with AI.
- Benefits: Competitive salary, bonus, equity, and fully remote work with flexible hours.
- Other info: Work remotely from anywhere in the UK or Ireland with excellent career growth opportunities.
- Why this job: Take ownership in a high-growth environment and make a real impact.
- Qualifications: 2+ years in insurance complaints; strong organisational and data-driven decision-making skills.
The predicted salary is between 50000 - 50000 € per year.
Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process claims in record time. Our client has raised $16M+, and already manages claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.
As a Complaints Specialist, you will be responsible for managing complaints end to end, from first notification through to a successful outcome.
This role is ideal for:
- An experienced complaints specialist who wants real ownership in a high-growth environment
- A senior insurance claims handler ready to specialise and build a function from scratch
The Role:
- Own your specialist function end to end with high autonomy
- Investigate, build cases, and drive outcomes across the claims portfolio
- Develop and improve processes, templates, and workflows as the function scales
- Coach claims handlers on identifying relevant opportunities at the point of claim
- Track and report on performance metrics for your function
- Attend client meetings as a domain expert in your specialism
- Maintain accurate records for audit, compliance, and client reporting
The Person:
- Based anywhere within the UK or Ireland with work authorisation
- At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance
- Strong organisation and ability to prioritise independently
- Comfortable using data to make decisions
- Team-oriented, hardworking, and ambitious
- Experience leading, mentoring, or coaching others is beneficial
- Startup or high-growth experience is a plus
This is a full-time permanent fully remote position offering an annual salary of £45,000 - £55,000 + 15% Bonus + Equity as well as very attractive company benefits. The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time).
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Complaints Specialist - Insurance - Fully Remote employer: Advancing People
Join a dynamic VC-backed tech company that is revolutionising the insurance claims process with AI, offering you the chance to take ownership of your role as a Complaints Specialist in a fully remote setting. With competitive salaries, equity options, and a culture that fosters innovation and personal growth, you'll thrive in an environment that values your expertise and encourages you to shape processes from the ground up. Enjoy the flexibility of working from anywhere in the UK or Ireland while being part of a rapidly growing team that is making a significant impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Specialist - Insurance - Fully Remote
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Complaints Specialist role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of complaints handling and insurance processes. We recommend practising common interview questions and scenarios related to managing complaints, so you can showcase your expertise with confidence.
✨Tip Number 3
Don’t forget to highlight your achievements! When discussing your experience, focus on specific outcomes you've driven in previous roles. Use metrics to back up your claims – numbers speak volumes in the insurance world!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the insurance sector, so don’t hesitate to show us what you’ve got!
We think you need these skills to ace Complaints Specialist - Insurance - Fully Remote
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Complaints Specialist. Highlight your experience in handling insurance complaints and any relevant achievements. We want to see how you can bring your skills to our high-growth environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed complaints end to end and how you’ve improved processes in previous roles. We love a good story!
Showcase Your Data Skills:Since this role involves using data to drive decisions, don’t forget to mention your experience with metrics and reporting. We’re looking for someone who can track performance and make informed choices, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Advancing People
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance complaints and claims processes. Familiarise yourself with common issues and resolutions, as well as the specific technologies the company uses. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Autonomy
Since this role offers high autonomy, be prepared to discuss examples from your past where you've taken ownership of a project or complaint resolution. Highlight how you managed the process from start to finish and the outcomes you achieved.
✨Data-Driven Decision Making
As the role involves using data to drive decisions, come ready with examples of how you've used metrics in your previous roles. Discuss how you tracked performance and what changes you implemented based on your findings to improve processes.
✨Be a Team Player
Even though you'll have a lot of independence, this position is still about working with others. Prepare to talk about your experience in mentoring or coaching team members, and how you can contribute to building a strong team culture in a high-growth environment.
