At a Glance
- Tasks: Redesign claims handling processes and lead a team to innovate with AI.
- Company: VC-backed tech company revolutionising the insurance industry.
- Benefits: Competitive salary, equity options, and attractive company perks.
- Other info: Dynamic startup environment with significant growth potential.
- Why this job: Join a mission to transform claims processing and make a real impact.
- Qualifications: 6+ years in claims, strong leadership, and technical expertise required.
The predicted salary is between 150000 - 150000 £ per year.
Advancing People - Recruitment Specialists are now recruiting for a Head of Claims to join a VC Backed Tech company who are using AI to help insurers process claims. Our client has raised $16M+, and already manages claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.
As Head of Claims, it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle. This role is for someone ambitious enough to believe the industry can operate radically better than it does today.
Roles & Responsibilities:
- Redesign workflows, escalation structures, QA systems, and claims governance
- Identify operational bottlenecks and eliminate unnecessary complexity
- Partner with product and engineering teams to automate and improve workflows using AI
- Define claims handling standards across auto, property, liability, travel, renters, and other products
- Own governance for complex, high-risk, litigated, or precedent-setting claims
- Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers
- Raise the technical bar across the organization
- Create coaching systems, calibration frameworks, and technical training
- Act as the senior claims expert in customer and partner meetings
- Support launches, audits, escalations, and strategic insurer discussions
Person Specification:
- 6+ years of claims experience
- Deep technical claims expertise across auto, property, and liability
- Experience working in a startup or a scale-up is advantageous
- Previously managed Team Leads and Claims Managers
- Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks
- Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes
This is a full-time permanent position offering an annual salary of up to £150,000 + 15% + Equity as well as very attractive company benefits.
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Head of Claims in City of London employer: Advancing People
Join a dynamic VC-backed tech company at the forefront of revolutionising the insurance claims process through AI. As an employer, we offer a collaborative work culture that fosters innovation and personal growth, with opportunities to lead transformative projects and shape the future of claims handling. With competitive salaries, equity options, and a commitment to employee development, this is an exciting opportunity for ambitious professionals looking to make a meaningful impact in a rapidly growing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they use AI in claims processing. This will show you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Claims. Highlight your achievements in redesigning workflows and managing teams to demonstrate your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Claims in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Claims. Highlight your experience in claims management, especially in areas like fraud prevention and governance. We want to see how your skills align with our ambitious goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about revolutionising the claims process. Share specific examples of how you've tackled challenges in previous roles, and let us know why you believe the industry can do better.
Showcase Your Technical Expertise:Since we're a tech-driven company, it's crucial to highlight your technical claims expertise. Mention any experience with AI or automation in claims handling, as this will resonate with our mission to innovate the industry.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Advancing People
✨Know Your Claims Inside Out
Make sure you brush up on your technical claims expertise, especially in auto, property, and liability. Be ready to discuss specific examples of how you've tackled complex claims and improved processes in your previous roles.
✨Showcase Your Leadership Skills
As a Head of Claims, you'll need to demonstrate your ability to lead and develop teams. Prepare to share your experiences in managing Team Leads and Claims Managers, and how you've successfully built coaching systems and training frameworks.
✨Understand the Tech Side
Since this role involves working closely with product and engineering teams, it’s crucial to show your understanding of how AI can enhance claims processing. Think about how you've previously partnered with tech teams to automate workflows and eliminate bottlenecks.
✨Be Ready for Strategic Discussions
You’ll be acting as the senior claims expert in meetings with customers and partners. Prepare to discuss your approach to governance for high-risk claims and how you would handle escalations and audits, showcasing your strategic thinking and problem-solving skills.
