At a Glance
- Tasks: Provide top-notch customer service to German-speaking clients from the comfort of your home.
- Company: Join a dynamic team at a leading multilingual recruitment specialist.
- Benefits: Enjoy a competitive salary, attractive benefits, and remote work flexibility.
- Other info: Monthly commute to St.Neots for team meetings.
- Why this job: Make a difference by helping customers while working in a supportive environment.
- Qualifications: Fluent in German and English with strong communication skills.
The predicted salary is between 26500 - 26500 £ per year.
Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis.
As a German Speaking Customer Service Administrator, it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Receive incoming calls
- Deliver high quality customer service
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
Person Specification:
- Fluent in German & English
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive "can do" attitude
This is a full time permanent position offering an annual salary of £26,500 + attractive company benefits. This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month.
Apply now!
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Remote Customer Service Advisor - German Speaking - Remote in Birmingham employer: Advancing People
Advancing People Ltd is an exceptional employer that values diversity and inclusivity, offering a supportive remote work environment for its employees. With a strong focus on professional development and employee well-being, the company provides attractive benefits and opportunities for growth, making it an ideal place for those seeking a meaningful career in customer service. The unique advantage of this role includes the flexibility of working from home while maintaining a connection with colleagues through monthly meet-ups in St. Neots, Cambridge.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Advisor - German Speaking - Remote in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Advancing People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Advancing People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Service Advisor - German Speaking - Remote in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Advancing People:Your cover letter is your chance to shine! Tell us why you want to work at Advancing People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Advancing People!
How to prepare for a job interview at Advancing People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
