At a Glance
- Tasks: Lead a team of Technical Claims Handlers and drive performance in complaints and quality assurance.
- Company: Join a rapidly expanding VC-backed tech company revolutionising insurance with AI.
- Benefits: Enjoy a competitive salary, bonus, equity, and flexible remote working.
- Other info: Work from anywhere in the UK and be part of an innovative team.
- Why this job: Make a real impact in a high-growth environment while advancing your career.
- Qualifications: 5+ years in Insurance Claims Leadership with expertise in complaints or fraud.
Advancing People are recruiting for a permanent remote working Insurance Complaints Team Lead to join a rapidly expanding VC Backed Tech company who are using AI to help insurers process Claims.
To be considered for this Complaints Team Lead role you MUST have at least 5 years Insurance Team Lead experience in one of: Complaints / Fraud / Quality Assurance. You can live anywhere within the UK.
Our client has raised $16M+, and already manages claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. We are looking for an experienced Team Leader to join a talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls. This role is ideal for an experienced Insurance Complaints Team Lead who wants to build their career at a company that rewards performance, who is hungry to learn and grow fast with the business.
The Role:
- Line management of a team of Technical Claims Handlers, including all HR and Performance management
- Drive top performance and KPI achievement in your team
- Claims workflow allocation and capacity planning to achieve high productivity and quality results
- Quality Assurance checks and coaching to improve quality of technical claims team output
- Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks
The Person:
- A minimum of 5 years' experience in an Insurance Claims Leadership Role managing +8 Direct Reports
- A minimum of 5 years' experience in at least one of: Complaints / Fraud / Quality Assurance
- Previous experience leading in a start-up high-growth company
- Deep expertise in claims handling and insurance best practices
- Ability to use data to drive understanding and decision making
- Experience coaching colleagues to achieve improved quality and productivity
- Ability to inspire and achieve top performance from your team
- Highly organised and able to self-prioritise workload for the benefit of business and customer
- A team player, always willing to support colleagues to achieve the right results
This is a rare full-time Permanent position offering an annual salary of up to £55,000 + 15% Bonus + Equity, as well as very attractive company benefits. The role offers full flexibility to work from home - remote working 5 days a week (100% of the time).
Insurance Complaints Team Lead - Remote Working in Belfast employer: Advancing People
Our client is an exceptional employer, offering a supportive remote working environment that prioritises employee growth and development. With a strong focus on training and team collaboration, employees enjoy flexible working hours and the opportunity to engage in meaningful relationships with clients in the education and public sectors. Monthly meetings and social events in Bedford foster a vibrant work culture, making it an ideal place for those looking to advance their careers while contributing to a unique procurement framework.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Complaints Team Lead - Remote Working in Belfast
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Advancing People). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Advancing People. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Complaints Team Lead - Remote Working in Belfast
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Advancing People.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Advancing People. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Advancing People
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Advancing People to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Advancing People, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Advancing People's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
