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- Tasks: Manage guest enquiries and reservations for a luxury hotel group.
- Company: Join a prestigious luxury hotel group with a European head office in London.
- Benefits: Attractive salary, amazing company benefits, and a dynamic work environment.
- Why this job: Be the voice of luxury hospitality and create unforgettable guest experiences.
- Qualifications: Fluent in French with excellent customer service and communication skills.
- Other info: Full-time permanent position with opportunities for career growth.
The predicted salary is between 31700 - 37700 £ per year.
Advancing People Multilingual - Recruitment Specialists are now recruiting for a French speaking Reservations Coordinator to join a Luxury Hotel Group who have a European Head Office based in London. As a Reservations Specialist you will be responsible for managing guests' phone calls and email enquiries for all hotels within the Group. Listening to guests' needs and being able to address them with the most suitable options and solutions. Reservations specialists are the gems of our clients' global contact centre.
Key Responsibilities:
- Responsible for assisting guests with their enquiries about reservations for all the hotels within the group.
- Processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure guests receive nothing but the best experience.
- Address any special requests guests might have to the relevant department to ensure alignment between the Global Contact Centre and hotels.
Person Specification:
- Native or proficient command of the French language, spoken and written, is a requirement.
- Previously worked as a Reservations Coordinator within hospitality (Hotel/Travel/Retail/VIP/Spa/Gold).
- Excellent Customer Service experience.
- Strong Communication skills.
- Has ideally worked for a high end/luxury brand.
This is a full-time permanent position offering an attractive salary of £31,700 - £37,700 + Amazing Company Benefits.
Reservations Coordinator - French Speaking employer: Advancing People Multilingual
Contact Detail:
Advancing People Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator - French Speaking
✨Tip Number 1
Make sure you know the ins and outs of the luxury hotel industry. Research the company and its values, so you can show them you're not just another candidate but someone who truly gets what they stand for.
✨Tip Number 2
Practice your French! Since this role requires a proficient command of the language, brush up on your skills. Try role-playing common customer scenarios in French to feel more confident during the interview.
✨Tip Number 3
When you get that interview, be ready to showcase your customer service skills. Think of specific examples where you've gone above and beyond for a guest or client, especially in a high-end setting.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Reservations Coordinator - French Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires a strong command of French, make sure to highlight your language proficiency right at the top of your application. We want to see how you can communicate effectively in both written and spoken French!
Tailor Your Experience: When detailing your previous roles, focus on your experience in hospitality or customer service. We love seeing how you've handled reservations or guest inquiries before, so make it relevant to what we’re looking for!
Be Personable: Your application should reflect your personality! Use a friendly tone and let your passion for providing excellent customer service shine through. We’re looking for someone who can connect with guests and make their experience memorable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Advancing People Multilingual
✨Brush Up on Your French
Since this role requires a native or proficient command of French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play scenarios related to reservations to boost your confidence.
✨Know the Company Inside Out
Research the luxury hotel group thoroughly. Understand their values, the types of guests they cater to, and any recent news about them. This will not only help you answer questions but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Reservations Coordinator. Prepare examples from your past experience where you successfully handled difficult situations or special requests, showcasing your problem-solving skills.
✨Showcase Your Communication Skills
As communication is key in this role, be ready to demonstrate your strong communication skills during the interview. Practice clear and concise responses, and don’t hesitate to ask clarifying questions if needed. This will reflect your ability to listen and address guests' needs effectively.