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- Tasks: Provide top-notch customer service to Spanish-speaking clients via phone, chat, and email.
- Company: Join a dynamic recruitment specialist focused on multilingual talent.
- Benefits: Enjoy a competitive salary, flexible remote work, and great company perks.
- Why this job: Make a difference by helping customers while working in a supportive team environment.
- Qualifications: Fluent in Spanish with strong communication and customer service skills.
- Other info: Full-time role with a mix of office and remote work in Nottingham.
The predicted salary is between 24000 - 33600 £ per year.
Advancing People Multilingual - Recruitment Specialists are now recruiting for a Spanish Speaking Customer Service Advisor / Account Coordinator on a hybrid basis. As a Spanish Speaking Account Coordinator / Customer Service Advisor, it will be your responsibility to work with customers, primarily those based in the Italian and Spanish speaking region and covering the Spanish speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Deliver high quality customer service
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
Person Specification:
- Fluent in Spanish
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive "can do" attitude
This is a full time Permanent position offering an annual salary of £24,000 + attractive company benefits. The role offers flexibility to work from home / Remote working 2 days office based in Nottingham City Centre, 3 days remote each week.
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Customer Service Advisor - Spanish in Nottingham employer: Advancing People Multilingual
Contact Detail:
Advancing People Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Spanish in Nottingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your Spanish! Since this role is all about communicating effectively with Spanish-speaking customers, brush up on your language skills. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the position and helps you figure out if it's the right fit for you. Think about what you want to know about the team and company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor - Spanish in Nottingham
Some tips for your application 🫡
Show Off Your Spanish Skills: Since this role is all about helping Spanish-speaking customers, make sure to highlight your fluency in Spanish. Use it in your application where relevant, and don’t shy away from showcasing any experience you have in customer service roles.
Tailor Your Application: We want to see how you fit into our team! Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Personalising your application can really make you stand out.
Keep It Professional Yet Friendly: Remember, we’re looking for someone with a positive 'can do' attitude. While your application should be professional, don’t hesitate to let your personality shine through. A friendly tone can go a long way!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Advancing People Multilingual
✨Brush Up on Your Spanish
Since this role requires fluency in Spanish, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in Spanish to boost your confidence.
✨Know the Company and Its Values
Research Advancing People Multilingual and understand their mission and values. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in this role. Prepare examples from your past experiences where you successfully handled difficult customers or resolved issues efficiently.
✨Show Off Your Tech Skills
Since good computer skills are essential, be ready to discuss any relevant software or tools you’ve used in previous roles. If you have experience with live-chat systems or CRM software, make sure to highlight that during the interview.