At a Glance
- Tasks: Manage guest enquiries and reservations for a luxury hotel group.
- Company: Join a prestigious luxury hotel group with a European head office in London.
- Benefits: Attractive salary, amazing company benefits, and a vibrant work environment.
- Other info: Full-time permanent role with opportunities for growth in a dynamic industry.
- Why this job: Be the voice of luxury hospitality and create unforgettable guest experiences.
- Qualifications: Fluent in French, with excellent customer service and communication skills.
The predicted salary is between 31700 - 37700 £ per year.
Advancing People Multilingual - Recruitment Specialists are now recruiting for a French speaking Reservations Coordinator to join a Luxury Hotel Group who have a European Head Office based in London.
As a Reservations Specialist you will be responsible for managing guests' phone calls and email enquiries for all hotels within the Group. Listening to guests' needs and being able to address them with the most suitable options and solutions. Reservations specialists are the gems of our clients' global contact centre.
Key Responsibilities:- Responsible for assisting guests with their enquiries about reservations for all the hotels within the group.
- Processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure guests receive nothing but the best experience.
- Address any special requests guests might have to the relevant department to ensure alignment between the Global Contact Centre and hotels.
- Native or proficient command of the French language, spoken and written, is a requirement.
- Previously worked as a Reservations Coordinator within hospitality (Hotel/Travel/Retail/VIP/Spa/Gold).
- Excellent Customer Service experience.
- Strong Communication skills.
- Has ideally worked for a high-end/luxury brand.
This is a full-time permanent position offering an attractive salary of £31,700 - £37,700 + Amazing Company Benefits.
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Reservations Coordinator - French Speaking in London employer: Advancing People Multilingual
Join a prestigious Luxury Hotel Group in London, where your role as a Reservations Coordinator will be valued and supported within a vibrant work culture. Enjoy competitive salaries alongside exceptional benefits, including opportunities for professional growth and development in the hospitality industry. With a focus on delivering outstanding customer service, you'll be part of a team that prioritises guest satisfaction and fosters a collaborative environment.
Contact Details:
Advancing People Multilingual Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Coordinator - French Speaking in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your French! Since this role requires a strong command of the language, brush up on your skills. Try role-playing common customer scenarios in French to feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what the company really values in a Reservations Coordinator.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining the team and ready to take that next step.
We think you need these skills to ace Reservations Coordinator - French Speaking in London
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires a native or proficient command of French, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both written and spoken French!
Tailor Your Experience:When detailing your previous roles, especially in hospitality, focus on your experience as a Reservations Coordinator or similar positions. We love seeing how you've handled customer enquiries and bookings, so be specific about your achievements!
Customer Service is Key:This position is all about providing an exceptional guest experience. In your application, share examples of how you've gone above and beyond for customers in the past. We want to know how you’ve made a difference in their experience!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Advancing People Multilingual
✨Brush Up on Your French
Since this role requires a native or proficient command of French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play scenarios related to reservations to boost your confidence.
✨Know the Luxury Brand Inside Out
Familiarise yourself with the hotel group’s values, services, and unique selling points. This will not only help you answer questions more effectively but also show your genuine interest in the brand during the interview.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Reservations Coordinator. Prepare examples from your past experience where you successfully handled difficult situations or special requests, showcasing your problem-solving skills.
✨Showcase Your Communication Skills
Strong communication is key in this role. During the interview, focus on articulating your thoughts clearly and concisely. Practice active listening, and don’t hesitate to ask clarifying questions if needed—this demonstrates your engagement and understanding.
