At a Glance
- Tasks: Manage guest enquiries and reservations for luxury hotels via phone and email.
- Company: Join a prestigious luxury hotel group with a European head office in London.
- Benefits: Attractive salary, amazing company benefits, and a dynamic work environment.
- Other info: Full-time permanent position with opportunities for career growth.
- Why this job: Be the voice of luxury hospitality and create unforgettable guest experiences.
- Qualifications: Fluent in French with excellent customer service and communication skills.
The predicted salary is between 31700 - 37700 £ per year.
Advancing People Multilingual - Recruitment Specialists are now recruiting for a French speaking Reservations Coordinator to join a Luxury Hotel Group who have a European Head Office based in London. As a Reservations Specialist you will be responsible for managing guests' phone calls and email enquiries for all hotels within the Group. Listening to guests' needs and being able to address them with the most suitable options and solutions. Reservations specialists are the gems of our clients' global contact centre.
Key Responsibilities:
- Responsible for assisting guests with their enquiries about reservations for all the hotels within the group.
- Processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure guests receive nothing but the best experience.
- Address any special requests guests might have to the relevant department to ensure alignment between the Global Contact Centre and hotels.
Person Specification:
- Native or proficient command of the French language, spoken and written, is a requirement.
- Previously worked as a Reservations Coordinator within hospitality (Hotel/Travel/Retail/VIP/Spa/Gold).
- Excellent Customer Service experience.
- Strong Communication skills.
- Has ideally worked for a high-end/luxury brand.
This is a full-time permanent position offering an attractive salary of £31,700 - £37,700 + Amazing Company Benefits.
French-Speaking Reservations Coordinator - Luxury Hotels in London employer: Advancing People Multilingual
Join a prestigious Luxury Hotel Group based in London, where your role as a French-Speaking Reservations Coordinator will be pivotal in delivering exceptional guest experiences. With a strong emphasis on employee growth and a vibrant work culture, the company offers competitive salaries and outstanding benefits, ensuring that you thrive both personally and professionally in a dynamic, multilingual environment.
Contact Details:
Advancing People Multilingual Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land French-Speaking Reservations Coordinator - Luxury Hotels in London
✨Tip Number 1
Make sure to brush up on your French! Since this role is all about communicating with guests, being fluent will help you stand out. Practice common phrases and responses that might come up during calls or emails.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. We want to hear how you made someone's day better!
✨Tip Number 3
Research the luxury hotel group before your interview. Knowing their values and what makes them unique will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace French-Speaking Reservations Coordinator - Luxury Hotels in London
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires a native or proficient command of French, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both written and spoken French!
Tailor Your Experience:When detailing your previous roles, especially in hospitality, focus on your experience as a Reservations Coordinator or similar positions. We love seeing how you've handled customer enquiries and bookings, so give us the juicy details!
Customer Service is Key:This position is all about providing an exceptional experience for guests. Share specific examples of how you've gone above and beyond in customer service. We want to know how you’ve made guests feel special and valued!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our luxury hotel group!
How to prepare for a job interview at Advancing People Multilingual
✨Brush Up on Your French
Since this role requires a native or proficient command of French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play scenarios related to reservations to boost your confidence.
✨Know the Luxury Hotel Market
Familiarise yourself with the luxury hotel sector and the specific group you’re applying to. Research their brand values, unique selling points, and any recent news. This will help you tailor your answers and show genuine interest during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your excellent customer service skills. Think about situations where you went above and beyond for a guest, as this will demonstrate your ability to provide a top-notch experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you’re engaged and serious about the position.
