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- Tasks: Manage guest enquiries and reservations for luxury hotels via phone and email.
- Company: Join a prestigious luxury hotel group with a European head office in London.
- Benefits: Attractive salary, amazing company benefits, and a dynamic work environment.
- Why this job: Be the voice of luxury hospitality and create unforgettable guest experiences.
- Qualifications: Fluent in French with excellent customer service and communication skills.
- Other info: Full-time permanent position with opportunities for career growth.
The predicted salary is between 31700 - 37700 £ per year.
Advancing People Multilingual - Recruitment Specialists are now recruiting for a French speaking Reservations Coordinator to join a Luxury Hotel Group who have a European Head Office based in London. As a Reservations Specialist you will be responsible for managing guests' phone calls and email enquiries for all hotels within the Group. Listening to guests' needs and being able to address them with the most suitable options and solutions. Reservations specialists are the gems of our clients' global contact centre.
Key Responsibilities:- Responsible for assisting guests with their enquiries about reservations for all the hotels within the group.
- Processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure guests receive nothing but the best experience.
- Address any special requests guests might have to the relevant department to ensure alignment between the Global Contact Centre and hotels.
- Native or proficient command of the French language, spoken and written, is a requirement.
- Previously worked as a Reservations Coordinator within hospitality (Hotel/Travel/Retail/VIP/Spa/Gold).
- Excellent Customer Service experience.
- Strong Communication skills.
- Has ideally worked for a high end / luxury brand.
This is a full-time permanent position offering an attractive salary of £31,700 - £37,700 + Amazing Company Benefits.
French-Speaking Reservations Coordinator - Luxury Hotels employer: Advancing People Multilingual
Contact Detail:
Advancing People Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Reservations Coordinator - Luxury Hotels
✨Tip Number 1
Make sure you know the ins and outs of the luxury hotel industry. Research the company and its values, so you can show them you're not just another candidate but someone who truly gets what they stand for.
✨Tip Number 2
Practice your French! Since this role requires a native or proficient command of the language, brush up on your skills. Try role-playing common reservation scenarios with a friend to build your confidence.
✨Tip Number 3
When you get that interview, focus on showcasing your customer service experience. Share specific examples of how you've gone above and beyond for guests in previous roles, especially in high-end settings.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace French-Speaking Reservations Coordinator - Luxury Hotels
Some tips for your application 🫡
Show Off Your French Skills: Since this role requires a native or proficient command of French, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used your French in previous roles, especially in customer service.
Tailor Your Experience: We want to see how your past experiences align with the role of a Reservations Coordinator. Be specific about your previous roles in hospitality and how they relate to managing reservations and providing excellent customer service.
Be Personable: In your written application, let your personality shine through! We’re looking for someone who can connect with guests and address their needs. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Advancing People Multilingual
✨Brush Up on Your French
Since this role requires a native or proficient command of French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play scenarios related to reservations to showcase your fluency and confidence.
✨Know the Luxury Hotel Landscape
Familiarise yourself with the luxury hotel group’s portfolio and their unique offerings. Understanding their brand values and what sets them apart will help you tailor your responses and demonstrate your genuine interest in the company during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your excellent customer service skills. Think about specific situations where you went above and beyond for a guest, as this will resonate well with the interviewers looking for someone who can provide top-notch service.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows your communication skills but also reflects your ability to understand and address guests' needs effectively, which is crucial for a Reservations Coordinator.