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- Tasks: Provide top-notch customer service to German-speaking clients via phone and email.
- Company: Join Advancing People, a leading multilingual recruitment specialist dedicated to diverse talent.
- Benefits: Enjoy remote work flexibility, a competitive salary of £26,500, and attractive company perks.
- Why this job: Be part of a supportive team, enhance your communication skills, and make a real impact.
- Qualifications: Fluency in German and English, strong customer focus, and excellent communication skills required.
- Other info: Monthly commute to St.Neots, Cambridge for team meetings.
The predicted salary is between 22500 - 29500 £ per year.
Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis. As a German Speaking Customer Service Administrator, it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Receive incoming calls
- Deliver high quality customer service
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
Person Specification:
- Fluent in German & English
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive "can do" attitude
This is a full time permanent position offering an annual salary of £26,500 + attractive company benefits. This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month.
Apply now!
Customer Service Advisor - German Speaking - Remote employer: Advancing People Multilingual
Contact Detail:
Advancing People Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - German Speaking - Remote
✨Tip Number 1
Familiarise yourself with common customer service scenarios in both German and English. This will help you respond confidently during any potential interviews, showcasing your language skills and problem-solving abilities.
✨Tip Number 2
Research the company’s values and customer service philosophy. Understanding their approach will allow you to tailor your responses and demonstrate how your own values align with theirs during any discussions.
✨Tip Number 3
Practice your communication skills by engaging in mock calls or role-playing scenarios with friends. This will help you become more comfortable handling customer inquiries and improve your fluency in both languages.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Customer Service Advisor - German Speaking - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you used German and English. Emphasise your communication skills and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a multilingual environment. Mention specific examples of how you've successfully handled customer enquiries in the past.
Highlight Language Proficiency: Clearly state your fluency in both German and English in your application. If you have any certifications or qualifications in these languages, be sure to include them.
Showcase Your 'Can Do' Attitude: In your application, convey your positive attitude and willingness to go the extra mile for customers. Use phrases that demonstrate your proactive approach to customer retention and problem-solving.
How to prepare for a job interview at Advancing People Multilingual
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language proficiency during the interview by discussing your previous experiences or handling customer queries in both languages.
✨Showcase Your Customer Service Experience
Be ready to share specific examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues effectively or went above and beyond for a customer, as this will show your strong customer focus and professional approach.
✨Familiarise Yourself with Remote Work Tools
As this is a remote position, it's important to be comfortable with various communication and collaboration tools. Mention any experience you have with software like Zoom, Slack, or CRM systems, as this will demonstrate your ability to work effectively from home.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the customer service department. This not only helps you gauge if the job is right for you but also leaves a positive impression.
