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- Tasks: Provide top-notch customer service to German-speaking clients via phone and email.
- Company: Join Advancing People, a leading multilingual recruitment specialist dedicated to connecting talent with opportunity.
- Benefits: Enjoy remote work flexibility, a competitive salary of £26,500, and attractive company perks.
- Why this job: Be part of a dynamic team, enhance your language skills, and make a real impact in customer satisfaction.
- Qualifications: Fluent in German and English with strong communication skills and a positive attitude.
- Other info: Monthly commute to St. Neots, Cambridge required for team meetings.
The predicted salary is between 22000 - 30000 £ per year.
Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis. As a German Speaking Customer Service Administrator, it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Receive incoming calls
- Deliver high quality customer service
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
Person Specification:
- Fluent in German & English
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive "can do" attitude
This is a full time permanent position offering an annual salary of £26,500 + attractive company benefits. This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month.
Customer Service Advisor - German Speaking - Remote employer: Advancing People Multilingual
Contact Detail:
Advancing People Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - German Speaking - Remote
✨Tip Number 1
Brush up on your German and English communication skills. Since you'll be dealing with clients from both language backgrounds, being able to switch seamlessly between the two will show your fluency and professionalism.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various enquiries or complaints in both languages, as this will prepare you for the types of calls you might receive.
✨Tip Number 3
Highlight your experience with remote work. Since this is a remote position, emphasising your ability to work independently and manage your time effectively will make you a more attractive candidate.
✨Tip Number 4
Showcase your positive attitude and customer focus during any interviews. Employers love candidates who demonstrate a 'can do' mindset, so be ready to share examples of how you've gone above and beyond for customers in the past.
We think you need these skills to ace Customer Service Advisor - German Speaking - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you used German and English. Emphasise your communication skills and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a multilingual environment. Mention specific examples of how you've successfully handled customer enquiries in the past.
Highlight Language Proficiency: Clearly state your fluency in both German and English in your application. If you have any certifications or qualifications in these languages, be sure to include them.
Showcase Your 'Can Do' Attitude: In your application, convey your positive attitude and willingness to go the extra mile for customers. Use phrases that demonstrate your proactive approach to customer retention and problem-solving.
How to prepare for a job interview at Advancing People Multilingual
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language proficiency during the interview by discussing your experiences or even role-playing customer service scenarios.
✨Showcase Your Customer Service Experience
Be ready to share specific examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues effectively or went above and beyond for a customer, as this will show your strong customer focus.
✨Familiarise Yourself with Remote Work Tools
As this is a remote position, it's important to be comfortable with various communication and collaboration tools. Mention any experience you have with software like Zoom, Slack, or CRM systems, as this will demonstrate your readiness for remote work.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the customer service department to engage in a meaningful conversation.
