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- Tasks: Provide top-notch customer service to French-speaking clients via phone and email.
- Company: Join Advancing People, a leading multilingual recruitment specialist dedicated to diverse talent.
- Benefits: Enjoy remote work flexibility and a competitive salary of £25,000 with great perks.
- Why this job: Be part of a supportive team while making a real impact in customer satisfaction.
- Qualifications: Fluent in French and English with strong communication and computer skills required.
- Other info: Monthly commute to St.Neots, Cambridge needed; perfect for those seeking a dynamic role.
The predicted salary is between 25000 - 25000 £ per year.
Advancing People – Multilingual Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client on a remote basis.
As a French Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the French speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Receive incoming calls
- Deliver high quality customer service
- Assist with new customer\’s enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
Person Specification:
- Fluent in French & English
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive \”can do\” attitude
This is a full time permanent position offering an annual salary of £25,000 + attractive company benefits
This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month.
Apply now!
Advancing People – Multilingual Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
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Customer Service Advisor - French Speaking - Remote employer: Advancing People Multilingual
Contact Detail:
Advancing People Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - French Speaking - Remote
✨Tip Number 1
Brush up on your customer service skills, especially in handling inquiries and complaints. Practising common scenarios in both French and English can help you respond confidently during the interview.
✨Tip Number 2
Familiarise yourself with the company’s products and services. This knowledge will not only impress during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Prepare to showcase your communication skills. Since the role requires fluency in both French and English, practice speaking clearly and professionally in both languages to ensure you can convey information effectively.
✨Tip Number 4
Highlight your ability to work remotely. Share examples of how you've successfully managed your time and tasks while working from home, as this will be crucial for a remote position.
We think you need these skills to ace Customer Service Advisor - French Speaking - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you used both French and English. Emphasise your communication skills and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both languages. Mention specific examples of how you've handled customer enquiries in the past.
Highlight Relevant Skills: In your application, clearly outline your computer skills and any experience with remote work. Mention your proactive approach to customer retention and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Advancing People Multilingual
✨Showcase Your Language Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in French, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Emphasise any previous experience you have in customer service roles. Share specific examples of how you've handled customer enquiries, resolved issues, or contributed to customer retention. This will show that you understand the importance of excellent service.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses for questions like how you would handle an unhappy customer or a complex enquiry. This will help you demonstrate your problem-solving skills and proactive attitude.
✨Research the Company
Familiarise yourself with the company and its values. Understanding their approach to customer service and their target markets will allow you to tailor your answers and show that you're genuinely interested in the position.
