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- Tasks: Provide top-notch customer service to Dutch-speaking clients via phone and email.
- Company: Join Advancing People, a leading multilingual recruitment specialist.
- Benefits: Enjoy remote work flexibility and a competitive salary of £25,000 plus perks.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: Fluency in Dutch and English, strong communication skills, and a positive attitude required.
- Other info: Monthly commute to St. Neots, Cambridge needed for team meetings.
The predicted salary is between 20000 - 30000 £ per year.
Advancing People – Multilingual Recruitment Specialists are now recruiting for a Dutch Speaking Customer Service Advisor for their client on a remote basis.
As a Dutch Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the Dutch speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Receive incoming calls
- Deliver high quality customer service
- Assist with new customer\’s enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
Person Specification:
- Fluent in Dutch & English
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive \”can do\” attitude
This is a full time permanent position offering an annual salary of £25,000 + attractive company benefits
This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month.
Apply now!
Advancing People – Multilingual Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
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Customer Service Advisor - Dutch Speaking - Remote employer: Advancing People Multilingual
Contact Detail:
Advancing People Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Dutch Speaking - Remote
✨Tip Number 1
Familiarise yourself with common customer service scenarios in both Dutch and English. This will help you respond confidently during any potential interviews, showcasing your language skills and customer service expertise.
✨Tip Number 2
Research the company and its values. Understanding their approach to customer service can give you an edge in interviews, allowing you to align your answers with their expectations and demonstrate your enthusiasm for the role.
✨Tip Number 3
Practice your communication skills by engaging in mock calls or role-playing scenarios with friends or family. This will help you refine your ability to handle customer inquiries effectively and professionally.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific qualities they look for in a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor - Dutch Speaking - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you used Dutch and English. Emphasise skills that align with the job description, such as communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your fluency in both Dutch and English. Mention specific examples of how you've provided excellent service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong customer focus, communication skills, and computer proficiency. Use bullet points to make these stand out and ensure they match the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Advancing People Multilingual
✨Brush Up on Your Language Skills
Since the role requires fluency in both Dutch and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language proficiency during the interview by discussing your experiences or even answering questions in Dutch.
✨Showcase Your Customer Service Experience
Be ready to share specific examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues effectively or went above and beyond for a customer, as this will show your strong customer focus.
✨Familiarise Yourself with Remote Work Tools
As this is a remote position, it's important to be comfortable with various communication and collaboration tools. Mention any experience you have with software like Zoom, Slack, or CRM systems, as this will demonstrate your readiness for remote work.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the customer service department to engage in a meaningful conversation.
