Advancing People Multilingual is recruiting for a German Speaking Sales Support Advisor on behalf of an established and rapidly growing international distributor, specialising in premium products, based in Chesterfield, Derbyshire. This is a fantastic opportunity for a customer-focused individual who enjoys solving problems, building relationships and delivering an exceptional customer experience.
The Role
Working as part of a growing Customer Service team, you will support German speaking trade and retail customers, ensuring queries are handled efficiently and customers receive outstanding service throughout their after-sales journey.
Key Responsibilities:
Provide after-sales support to German & English-speaking customers via telephone, email and messaging. Manage warranty claims, spare parts requests and aftercare enquiries from initial contact through to resolution. Liaise with internal technical and logistics teams to resolve product and delivery issues. Support communication between German speaking customers and internal departments, including translation where required. Maintain accurate customer records and ensure all cases are followed up promptly. Identify recurring customer issues and contribute ideas to improve service and processes.
About You
Fluency in German Previous experience in customer service, after-sales support or a similar customer-facing role. Excellent communication and problem-solving skills. A proactive, organised approach with the ability to take ownership of customer enquiries. A genuine commitment to delivering excellent customer service. Experience in a technical support, manufacturing or product-based environment, along with familiarity with CRM or case management systems is desirable but not essential. This is a full-time permanent position offering a basic salary of £30,000 13% Bonus Apply now! Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Sales Support Advisor - German Speaking employer: Advancing People Limited
Join a dynamic and innovative global publications company in the heart of Manchester, where your contributions as a German Speaking Sales Executive will be valued and rewarded. With a strong focus on employee growth, you will benefit from ongoing training and development opportunities, a supportive work culture that fosters collaboration, and an attractive compensation package that includes a competitive salary and performance-based incentives. Experience the excitement of working in a vibrant city while building meaningful relationships with clients and making a real impact in the sales landscape.
