At a Glance
- Tasks: Manage guest enquiries and reservations for a luxury hotel group.
- Company: Join a prestigious luxury hotel group with a European head office in London.
- Benefits: Attractive salary, amazing company benefits, and a dynamic work environment.
- Other info: Full-time permanent position with opportunities for career growth.
- Why this job: Be the voice of luxury hospitality and create unforgettable guest experiences.
- Qualifications: Fluent in French with excellent customer service and communication skills.
The predicted salary is between 31700 - 37700 £ per year.
Advancing People Multilingual - Recruitment Specialists are now recruiting for a French speaking Reservations Coordinator to join a Luxury Hotel Group who have a European Head Office based in London. As a Reservations Specialist you will be responsible for managing guests' phone calls and email enquiries for all hotels within the Group. Listening to guests' needs and being able to address them with the most suitable options and solutions. Reservations specialists are the gems of our clients' global contact centre.
Key Responsibilities:
- Responsible for assisting guests with their enquiries about reservations for all the hotels within the group.
- Processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure guests receive nothing but the best experience.
- Address any special requests guests might have to the relevant department to ensure alignment between the Global Contact Centre and hotels.
Person Specification:
- Native or proficient command of the French language, spoken and written, is a requirement.
- Previously worked as a Reservations Coordinator within hospitality (Hotel/Travel/Retail/VIP/Spa/Gold).
- Excellent Customer Service experience.
- Strong Communication skills.
- Has ideally worked for a high-end/luxury brand.
This is a full-time permanent position offering an attractive salary of £31,700 - £37,700 + Amazing Company Benefits.
Reservations Coordinator - French Speaking employer: Advancing People Limited
Join a prestigious Luxury Hotel Group in London, where your role as a Reservations Coordinator will be valued and rewarded. With a strong emphasis on employee growth, you will benefit from comprehensive training and development opportunities within a supportive and dynamic work culture. Enjoy competitive salaries, exceptional company benefits, and the chance to be part of a team that prioritises guest satisfaction and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Coordinator - French Speaking
✨Tip Number 1
Make sure you know the ins and outs of the luxury hotel industry. Brush up on your knowledge about high-end brands and their customer service standards. This will help us stand out during interviews!
✨Tip Number 2
Practice your French! Since this role requires a native or proficient command of the language, we should be ready to showcase our skills in both spoken and written forms during the interview.
✨Tip Number 3
Prepare for common interview questions related to reservations and customer service. Think about how we can demonstrate our problem-solving skills and ability to handle special requests effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our applications easily that way.
We think you need these skills to ace Reservations Coordinator - French Speaking
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires a strong command of French, make sure to highlight your language proficiency right at the top of your application. We want to see how you can communicate effectively in both written and spoken French!
Tailor Your Experience:When detailing your previous roles, focus on your experience in hospitality or customer service. We love seeing how you've handled reservations or guest inquiries before, so make it relevant to what we’re looking for!
Be Personable:Your application should reflect your personality! Use a friendly tone and let your passion for providing excellent customer service shine through. We’re all about creating memorable experiences for our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Advancing People Limited
✨Brush Up on Your French
Since this role requires a native or proficient command of French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play scenarios related to reservations to boost your confidence.
✨Know the Company Inside Out
Research the luxury hotel group thoroughly. Understand their values, the types of guests they cater to, and any recent news about them. This will not only help you answer questions better but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Reservations Coordinator. Prepare examples from your past experience where you successfully handled difficult situations or special requests, showcasing your problem-solving skills.
✨Showcase Your Communication Skills
As communication is key in this role, be ready to demonstrate your excellent verbal and written skills during the interview. Practice articulating your thoughts clearly and concisely, and don’t forget to listen actively to the interviewer’s questions.
